Digital Banking Specialist
Location: Silver Spring
Posted on: November 25, 2022
EAGLEBANK OVERVIEW: We are a values driven organization putting
Relationships FIRST. EagleBank is focused on being Flexible,
Involved, Responsive, Strong, and Trusted. By prioritizing
meaningful connections with our customers, employees, and
shareholders, we relentlessly deliver the most compelling, valuable
service to our community. EagleBank (NASDAQ - EGBN) was founded to
meet the financial needs of local business owners in Maryland,
Washington DC, and Northern Virginia. With genuine connections, we
provide custom financial solutions, local decision-making, and a
deeply-rooted dedication to the community.
EagleBank is committed to being a workplace of inclusion, equity,
respect, and acceptance. We celebrate diversity and intentionally
seek out opportunities to learn from one another's experience. We
believe employees are essential to the building of relationships
and we prioritize investing in employee growth and wellbeing.
Throughout your EagleBank career, our commitment is to provide you
with a variety of competitive benefits, recognition, training and
development, and the knowledge that your contribution adds value to
the company and our community. Employee involvement is fostered
through resource groups, mentorship programs, community service,
and scholarship opportunities for continued education. With
features including wellness discounts, healthcare premium sharing,
employer funding in your HSA account, and 100% 401(k) matching up
to 4%, we pride ourselves in the ways we support our internal
The success of this position is reliant on face-to-face interaction
and requires 100% on-site work.
GENERAL SUMMARY:The Digital Banking Specialist is responsible for
completing various activities such as setups, troubleshooting,
research and day-to-day support of all Digital Channel products
including, but not limited to, online banking, mobile banking,
mobile deposit, remote deposit, ACH and ATM/VISA debit cards. The
specialist is responsible for providing 2nd level support to our
customers using our digital banking services. The specialist
assesses digital banking needs to deliver a seamless service
experience which strengthens customer relationships.
- High School diploma or equivalent.
- 2 years of experience in branch banking.
- 3 years of customer service experience.
- Experience with a core banking system, FIS products
- General knowledge of banking products including digital
- General knowledge of MS Office; proficient in Word and
- Working knowledge of computers, smartphones, tablets, operating
systems, software and other technologies and ability to
troubleshoot related issues.
- Ability to enter information quickly and accurately while
juggling other tasks.
- Call Center experience.
Don't meet all the requirements? We encourage you to still apply if
you think you are the right person to join our community. We are
always interested connecting with people inspired by our mission
and values. If you aren't hired for this position, your resume will
remain available for the next year and might be considered for
future openings. Note: You can update your resume as often as
Keywords: EagleBank, Silver Spring , Digital Banking Specialist, Accounting, Auditing , Silver Spring, Maryland
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