Digital Channel Business Analyst
Company: EagleBank
Location: Silver Spring
Posted on: May 25, 2023
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Job Description:
We are a values driven organization putting Relationships FIRST.
EagleBank is focused on being Flexible, Involved, Responsive,
Strong, and Trusted. By prioritizing meaningful connections with
our customers, employees, and shareholders, we relentlessly deliver
the most compelling, valuable service to our community.EagleBank
(NASDAQ - EGBN) was founded to meet the financial needs of local
business owners in Maryland, Washington DC, and Northern Virginia.
With genuine connections, we provide custom financial solutions,
local decision-making, and a deeply-rooted dedication to the
community.EagleBank is committed to being a workplace of inclusion,
equity, respect, and acceptance. We celebrate diversity and
intentionally seek out opportunities to learn from one another's
experience. We believe employees are essential to the building of
relationships and we prioritize investing in employee growth and
wellbeing. Throughout your EagleBank career, our commitment is to
provide you with a variety of competitive benefits, recognition,
training and development, and the knowledge that your contribution
adds value to the company and our community. Employee involvement
is fostered through resource groups, mentorship programs, community
service, and scholarship opportunities for continued education.
With features including wellness discounts, healthcare premium
sharing, employer funding in your HSA account, and 100% 401(k)
matching up to 4%, we pride ourselves in the ways we support our
internal relationships.We understand the need to be creative and
flexible when it comes to telecommuting and other alternative work
arrangements. This position is eligible for our hybrid remote work
program which allows employees to work remotely two days a week
after 90 days. This position has flexibility in choosing which two
days, in addition to Wednesday, will be worked in the Silver
Spring, MDoffice.The Digital Channel Business Analyst under minimal
supervision, implements any Digital Channel system upgrades
enhancements, process improvements, generates reports, issue
resolution, and vendor relations for various customer impacting
systems. Reviews work flows and processes to develop automation
and/or process improvements. Development of new processes as well
as on researching and resolving issues caused by system failures.
Provides support and technical advisement to various area to the
bank regarding operation system and processes. Assists with
developing department procedures and guidelines.
Requirements:Associates degree in Business, Finance, MIS preferred
or 4 additional years of related field or equivalent work
experience4 years experience in operations process improvement,
consulting, and strategic business process modeling and quality
management techniques3 years Digital Channel technical experience
requiredProject Management experienceCore Banking system
experienceDigital Banking system experienceSolid knowledge of
banking products including digital banking including understanding
of how systems, products, and tools workAbility to be a
self-starter, flexible, and adaptiveStrong interpersonal skills
with the ability to work collaboratively and with people at all
levels of the BankAnalytical thinking and problem
solvingDetail-oriented and capable of delivering a high level of
accuracySolid knowledge of MS Office; proficient in Word and
Excel.Solid computer, smartphones, tablets, and operating systems,
software and other technologies knowledge.Ability to enter
information quickly and accurately while juggling other
tasksPreferences:FIS Core Banking system preferredCertified
ScrumMaster preferredDon't meet all the requirements? We encourage
you to still apply if you think you are the right person to join
our community. We are always interested connecting with people
inspired by our mission and values. If you aren't hired for this
position, your resume will remain available for the next year and
might be considered for future openings. Note: You can update your
resume as often as needed.
Keywords: EagleBank, Silver Spring , Digital Channel Business Analyst, Accounting, Auditing , Silver Spring, Maryland
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