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Company: Easter Seals Serving DCIMDIVA
Location: Silver Spring
Posted on: November 19, 2021

Job Description:

Easter Seals Serving DC-MD-VA offers a unique opportunity for a highly motivated and skilled leader professional to join a multi-disciplinary team of highly skilled professionals at The Steven A. Cohen Military Family Clinic at Easterseals. The successful candidate will be motivated to deliver services to the highest standards of efficacy and quality, have excellent communication and customer service skills and be results-oriented.
Overview of Easter Seals Serving DC - MD - VA
Since 1919, Easter Seals has been serving the community providing help, hope and answers for our neighbors challenged by physical, mental, or emotional health issues.
Easter Seals was founded after Ohio businessman Edgar Allen lost his son in a streetcar accident. The lack of adequate medical services available to save his son prompted Allen to sell his business and begin a fundraising campaign to build a hospital in his hometown of Elyria, Ohio. Through this new hospital, Allen was surprised to learn that children with disabilities were often hidden from public view. Inspired by this discovery, in 1919 Allen founded what became known as the National Society for Crippled Children, the first organization of its kind. In 1934 the organization began using Easter "seals" as a fundraising campaign and these grew so popular that in 1967 the organization formally adopted the name Easter Seals. Easter Seals is non-sectarian and serves all people in the community. Easter Seals provides services through a network of affiliates that are organized to meet the needs of the local community.
Easter Seals Serving DC-MD-VA (ESDCMDVA) ( is the affiliate serving Washington DC, Maryland, and Northern Virginia. We deliver exceptional services through a network of 6 sites and in-home care, and we provide Adult Medical Day Care, Early Child Development and Education, Therapy, Respite, and Workforce Development services where participants and their families find support, hope, medical care, and enjoyable activities. In 2017 we will be establishing The Steven A. Cohen Military Family Clinic at Easter Seals Serving DC-MD-VA (MFC).
In addition to serving the overall community, our programs place a special emphasis on the special needs of wounded warriors, veterans, active duty military, and their families. We are an independent 501(c)3 with a local board of directors focused on solving critical issues in our community so that all our neighbors thrive.
Our unique and dedicated staff of over 200 professionals includes specialists in education, therapy, senior services, social work, assistive technology, nursing, and related professions. In addition, as a part of the Easter Seals, Inc. international network, we are able to draw on the resources of almost 25,000 professionals to ensure we remain at the cutting edge of service delivery.Our entire staff shares our Core Values which are an integral component of the success of ESDCMDVA:

  • Respect: We respect each other. We value the uniqueness and dignity of each individual, and appreciate the strength of diversity and inclusion.
  • Responsibility: We share a sense of responsibility for doing things right, being good stewards and being accountable for our actions.
  • Integrity: We conduct business ethically with a commitment to moral integrity and we expect people to hold a high moral standard. We communicate openly, honestly and directly.
  • Innovation: We embrace new ideas, take measured risks and find better ways to help more people.
  • Care: We show compassion for others and continue to live our mission each day.
    Overview of the Steven A Cohen Military Family Clinic at Easterseals
    The Cohen Clinic is part of the Cohen Veterans Network (CVN) which provides high-quality, accessible, integrated, and low-cost mental healthcare at clinics across the country. Nineteen CVN clinics are operating now, with a total of 25 clinics expected by 2022. CVN strengthens mental health outcomes for veterans dealing with Post-Traumatic Stress (PTS) or other mental illness and ensures that every veteran and family member is able to obtain access to high-quality, effective care that enables them to lead fulfilling and productive lives.
    The Cohen Clinic provides evidence-based mental health and related support services to veterans and their families. With a multidisciplinary team of psychiatrists, psychologists, social workers, and veteran outreach workers, the Cohen Clinic offers high-quality, timely and personalized mental health treatment tailored to meet the specific needs of veterans (especially post 9/11) and their families in the Washington, DC metropolitan area. Cohen Clinic clients are also be able to draw on ESDCMDVA's extensive array of wraparound services, including job coaching and placement through our Veteran Staffing Network, child development, respite, and medical adult day services.
    Position Summary
    The Receptionist will be a key member of The Steven A. Cohen Military Family Clinic. He/she will report to the Office Manager and will provide exceptional customer service to external and internal customers. As such, we seek a professional, customer-oriented individual who will excel at roles and responsibilities including but not limited to:

    • Ensuring that multi-line telephone system is monitored and answered in a prompt and professional manner. This includes the following:o Routing incoming calls to the appropriate partyo Ensuring messages are complete, accurate and transmitted to the appropriate persono Screening calls as neededo Completing initial collection of contact and demographic information for prospective clients
      • Welcoming and greeting visitors in a friendly and professional manner. Determining the nature of the visit, who they need to speak with and promptly notifying the appropriate staff of the visitor's arrival

        • Knowledge of the clinic's staff and what calls are referred to which staff member for efficient handling
        • Knowledge of the purpose and general operation of programs offered by the clinic and the ability to intelligently communicate this information to customers and visitors
        • Responsible for scheduling client appointments
        • Maintain a neat and professional appearance in wait area, children's play room and front desk. (No meals should be eaten at the Reception Desk)
        • Receive and sign for deliveries and notify recipient
        • Perform administrative duties and/or other duties assigned in an accurate and timely manner
        • Maintain clinic security by locking and unlocking doors and monitoring security cameras
          Critical Competencies for Success
          Exceptional Communicator: Ability to communicate clearly and effectively via oral and written means. Ability to present oneself in a friendly and positive demeanor
          Composure: Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations
          Team Player: Ability to work as part of a diverse team to enable the clinic to achieve positive results
          Organization: Ability to plan ahead and to keep various on-ongoing projects organized and files maintained accurately. Excellent concentration skills and memory required. Requires good time management practices and the ability to meet multiple deadlines
          Decision Making: Ability to set work priorities and to evaluate and create solutions to work related problems. Ability to think analytically and evaluate the impact of decisions
          Multitasker: Ability to juggle multiple tasks to meet the needs of our customers and the clinic team simultaneously
          Technical: Knowledge of administrative functions and support. Proficient knowledge of Word, Excel, Publisher, Access, and PowerPoint. Proof-reading skills and 60 WPM typing with 98% accuracy

          • Education: High school diploma or equivalent and 1-3 years related experience in a medical office environment.
          • Knowledge about the appropriate and effective use of protected health information, the Health Insurance Portability and Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act.
          • Excellent customer service
          • Must been able to work independently or as part of a team, anticipate problems and generate solutions and demonstrate flexibility and sensitivity when engaging with staff and clients
          • Excellent written and oral communication skills; ability to digest and distill complex subjects into clear messages
          • Highly organized and able to multi-task in a busy office environment

Keywords: Easter Seals Serving DCIMDIVA, Silver Spring , RECEPTIONIST, Administration, Clerical , Silver Spring, Maryland

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