Unit Secretary/ Patient Experience Liaison

Company: FutureCare
Location: Hyattsville
Posted on: May 24, 2023

Job Description:

At FutureCare our Unit Secretary/Patient Experience Liaison is a solid contributor to the daily operation of the nursing unit. They are skilled in handling clerical and administrative tasks, can multitask, and manage their time effectively. Reporting to the Nurse Manager, the ideal candidate we seek will promote an organized and positive culture while focusing on delivering the highest standards of excellence in service.Voted 11 years in a row in The Baltimore Sun as a "Top Workplace" and recognized in US Newsweek's publication as "Best Nursing Homes", FutureCare stands out as a leader in managing health care across a continuum of care. We are known for recognizing hard work and dedication and reward our team members for their compassion and care. We also offer a Competitive Salary, Excellent Benefits Package, Flex/Advance Pay, Paid Time Off, Employee Assistance Plan, Tuition Assistance, Career Growth Ladder, Referral Bonus Program, and a 401K Plan.+ Assist residents, visitors and staff as appropriate+ Answer all incoming calls in a courteous manner, identifying self and Unit+ Responsible for providing welcome kits to new admissions and explaining services offered by the facility.+ Keeps nurses informed about admissions/discharges and resident related problems+ Inform front office of residents activity+ Deliver resident mail and packages+ Assemble and orginize charts for new resident admissions, reinforce pages and maintain proper chart order+ File all Lab results, X-Ray reports, etc. in chart accurately daily+ On a weekly basis, performs routine chart check for adequacy of chart forms, i.e., nurse's notes+ Prepare discharge charts and arrange for disposition of belongings of discharged and deceased residents+ Charts specific resident data per routine, i.e., vital signs, weight+ Maintains files for laboratory data+ Schedule appointment for diagnostic, lab services and therapeutic activities+ Arrange for resident transportation for appointments+ Transport charts, specimens, or other items when requested+ Maintains a neat, orderly and safe work area, i.e., desk, charts, corridor+ Reports malfunctioning equipment and other safety hazards to charge nurse and maintenance+ Keeps unit stocked with medical and office supplies to meet unit needs+ Maintains resident identification system, i.e., tags on door, at bedside, resident arm band+ Abide by the standards identified in FutureCare's Statement of Corporate Ethics and the Corporate Compliance Plan+ High School Diploma or GED equivilent+ Active GNA certification highly preferred+ 1 or more year's experience in a skilled nursing facility a plus+ Previous experience with Microsoft Office Suite + Ability to use discretion in handling confidential information+ Ability to interact with others in a considerate, helpful, courteous manner+ Demonstrate effective interpersonal communication with all facility staff, residents and visiting family members + Must be professional and present neat appearance in appropriate dress and identification at all times+ Experience in customer service in a healthcare setting is highly preferredID: 2023-19174 External Company URL: http://www.futurecarehealth.com Street: 1051 Brightseat Road

Keywords: FutureCare, Silver Spring , Unit Secretary/ Patient Experience Liaison, Administration, Clerical , Hyattsville, Maryland