Associate Director of Administrative Operations
Company: Johns Hopkins University
Location: Washington
Posted on: April 24, 2024
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Job Description:
The Associate Director of Administrative Operations ensures
operational excellence by working collaboratively with functional
areas of the school to ensure cross-functional collaboration and
alignment resulting in increased operational efficiencies.
We are seeking an Associate Director of Administrative Operations
to provide strategic support for the school's short-term and
long-term projects. The incumbent serves in a leadership capacity
on projects as assigned, by overseeing and/or managing projects
from concept to implementation and is responsible for project
planning, oversight, implementation, monitoring, and
assessment.
Specific Duties & Responsibilities
Business Administration (60%)
Serve as a close advisor to the Sr. Associate Dean of Finance and
Administration.
Lead school strategic projects that originate from school or
university leadership.
Provide consultation and guidance, as needed, in the day-to-day
operations, strategic planning, and policy and process improvement
for the school, centers, institutes, business units and
programs.
Independently manages time-sensitive and high-priority
administration and operational initiatives for the school.
Serves as a point of contact for operational inquiries across the
school.
Coordinates with building leadership to ensure delivery of quality
operations support services (IT and Facilities) to SAIS;
troubleshoots where needed and assists SAIS departments in liaising
with building operations as required.
Meets regularly with centers, institutes, business units and
program leadership, to include, Directors, and faculty, to gather
feedback on current service levels, policy and procedure concerns,
and staff performance and training needs.
Makes recommendations to school leadership and partners with
functional areas on implementing changes as needed.
Partners with SAIS leadership to develop, coordinate, and
standardize services, policies, and support for centers,
institutes, business units, and programs, while ensuring alignment
with the overall goals of the school and University.
Project Management (30%)
Conducts in-depth research and provide senior leadership with
information and recommendations, as assigned.
Identifies and facilitates cross-functional workgroups to develop,
deliver, operationalize, document and support projects and
solutions.
Lead and/or manage business improvement processes, and strategic
initiatives. Work with other members of the dean's office and
administrative teams to integrate identified initiatives into
organizational effectiveness efforts of the school.
Other (10%)
Represents the objectives, goals, vision, and strategy of the
school in management meetings including those with senior
leaders.
Attend meetings and serve on committees on behalf of the Sr.
Associate Dean of Finance and Administration
Help to develop an ongoing internal communication strategy that
covers HR, finance, IT, facilities.
Special Knowledge, Skills, & Abilities
Unquestionable integrity, strong work ethic and resiliency
required.
Excellent verbal and written communication skills with the ability
to draft clear, concise professional reports and
correspondence.
Business process management and improvement experience is
required.
Experience in higher education or non-profit environment is
preferred.
Demonstrated experience effectively utilizing planning,
organizational, supervisory, and management skills.
Demonstrated ability to make independent judgments and to act on
decisions on a daily basis required.
Demonstrated ability to work for extended periods of time
independently while managing competing priorities and projects in a
high demand environment with time constraints.
Evidence of ability to form and build effective relationships with
cross-functional teams composed of various levels of leadership,
faculty, and staff in a collaborative environment.
Demonstrated ability to lead projects that will improve the quality
of administrative functions of the school.
Demonstrated ability to make sense of complex information and apply
a systematic, disciplined approach to solve complex problems, lead
consultative engagements, and to adapt to changing situations.
Demonstrated ability to maintain confidentiality and provide
excellent customer service.
Expertise in setting and managing expectations. Ability to
effectively influence and negotiate.
Demonstrated ability to apply business process improvement tools
and methodology, i.e., Lean Six Sigma, to analyze business
processes and propose process improvement.
Minimum Qualifications
Bachelor's Degree in Business, Finance, Accounting or other related
field.
Five years progressively responsible professional-level
administrative or financial experience related to monetary or
non-monetary resources of a department, center or unit.
Master's degree in a related field may substitute for required
experience and additional experience may substitute for education,
to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Classified Title: Sr. Administrative Manager
Role/Level/Range: ATP/04/PE
Starting Salary Range: $72,600 - $127,000 Annually (Commensurate
with experience)
Employee group: Full Time
Schedule: Monday-Friday 8am-5pm
Exempt Status: Exempt
Location: Hybrid/District of Columbia
Department name: ---------------------Finance and
Administration
Personnel area: SAIS
Equal Opportunity Employer:
Johns Hopkins University is an equal opportunity employer and does
not discriminate on the basis of race, color, gender, religion,
age, sexual orientation, national or ethnic origin, disability,
marital status, veteran status, or any other occupationally
irrelevant criteria. The university promotes affirmative action for
minorities, women, disabled persons, and veterans.
Keywords: Johns Hopkins University, Silver Spring , Associate Director of Administrative Operations, Administration, Clerical , Washington, Maryland
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