Technical Support Technician (A+ Certified)

Company: Careerbuilder-US
Location: Hyattsville
Posted on: November 14, 2021

Job Description:

Provides support activities in an assigned area. Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems. Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective. Assist users to resolve computer related problems such as inoperative hardware or software. Travel is required using one's personal vehicle to provide Technology Support for Customers and to support Core Technology solutions, Small Package, Freight and SCS locations to supporting technology infrastructure. Willing to work various shifts, able to work five days per week with possibility of weekends as needed due to vacation coverage or planned weekend upgrades. Associates Degree in Computer Science required Bachelors preferred and A+ certification required. Proficient/Advance skills in Microsoft Office Access, Word, Excel and Outlook. Strong communication (both verbal and written), problem solving, and decision making skills. Ability to work with minimal supervision. Highly organized and detail oriented; ability to prioritize daily tasks Job Requirements:

• Provide support in troubleshooting desktop software/hardware problems for end users
• Resolve technical hardware and software issues
• Procuring computer hardware and software
• Provide help desk support for hardware problems to manufacturing users
• Resolve hardware and software problems
• Resolving software and hardware problems
• Provide end-user hardware and/or software support
• Providing technical assistance to end users by troubleshooting hardware and software issues on computer systems
• Resolve end-user hardware/software problems to the end users satisfaction
• Resolving hardware and software customer issues
• Help resolve any hardware or software problems
• Provide end-user software troubleshooting and support
• Installing and troubleshooting hardware and software
• Provide end-user support to computer users
• Troubleshoot hardware and network connectivity issues
• Provide assistance and support to end-user software and hardware troubleshooting
• Installing hardware and software systems
• Diagnose and resolve technical hardware and software issues
• Troubleshoot and resolve users' hardware and software issues
• Upgrade software on end user computer

Keywords: Careerbuilder-US, Silver Spring , Technical Support Technician (A+ Certified), Engineering , Hyattsville, Maryland