Deskside Support Engineer

Company: Leidos
Location: Silver Spring
Posted on: May 10, 2022

Job Description:

DescriptionJob Description:Looking for an opportunity to make an impact?Leidos has an opening for a Deskside Support Engineer to support the ESA V program in Washington DC. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.The Deskside Support Engineer is responsible for providing consulting, oversight and integration support of existing hardware, software, network configurations and new system initiatives directly to end-users at customer sites.Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information. Current clearance is not required, but selected individual cannot start the assignment until the required security clearance is granted by the customer. This process is currently taking 12+ weeks.If this sounds like the kind of environment where you can thrive, keep reading!Primary Responsibilities Include:

• Provides technical expertise support and mentoring to other deskside team members.
• Deskside support for any user where a ticket has been dispatched from the Service Desk.
• Stage devices (phones and computers) in preparation for deploying them to the users. Staging will include: Install OS, Rename computer, Join Domain, Install software as per onboarding form.
• Break/Fix support for end-user Desktop computer devices (Laptops, Desktops, Printers,Etc).
• Deployment and retrieval of new end-user devices to end users, including a brief tutorial to familiarize the user with the device.
• Install specialty software which is not packaged in SCCM (software installed in small quantities).
• Removal of devices from the network as directed by Security Operations Center.
• Order parts to repair hardware, with approval leadership.
• Assess issues and diagnose problems with printers.
• Provide setup and technical Video Teleconferences (VTC) support including monitoring high-profile user conferences.
• Ad hoc support to videotape conferences and setup for video streaming.
• PIN PIV Resets utilizing security solutions.
• Install printer toner.
• Must be able to participate in the on-call after hours support rotation.
• Possibility of travel to support high profile remote trials as a Deskside support technician.
• Ability to be productive in a fast-past and demanding environment.
• Must be able to participate in the on-call after hours support rotation.
• Provide technical Audio & Video Teleconferences support. A/V Support may include:
  • Ad hoc support to videotape conferences and setup for video streaming.
  • Monitoring high-profile user conferences.
  • Setting up conference rooms and providing standby support prior to and during meetings.Required Qualifications:
    • High School Diploma and 6 years relevant experience (Bachelor's degree preferred)
    • Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information.
    • U.S. Citizenship
    • Ability to obtain and maintain a public trust security clearance.Pay Range:

Keywords: Leidos, Silver Spring , Deskside Support Engineer, Engineering , Silver Spring, Maryland