Deskside Support Engineer
Company: Leidos
Location: Silver Spring
Posted on: May 10, 2022
Job Description:
DescriptionJob Description:Looking for an opportunity to make an
impact?Leidos has an opening for a Deskside Support Engineer to
support the ESA V program in Washington DC. ESA V is an IT Services
program supporting several customers within the Department of
Justice. The program provides a range of IT services, including
help desk, deskside support, Windows workstation engineering and
maintenance, managed print services, ITSM, Active Directory
services, and video conferencing, among others.The Deskside Support
Engineer is responsible for providing consulting, oversight and
integration support of existing hardware, software, network
configurations and new system initiatives directly to end-users at
customer sites.Candidate selected will be subject to a Government
Public Trust security investigation and must meet eligibility
requirements for access to the customer's information. Current
clearance is not required, but selected individual cannot start the
assignment until the required security clearance is granted by the
customer. This process is currently taking 12+ weeks.If this sounds
like the kind of environment where you can thrive, keep
reading!Primary Responsibilities Include:
- Provides technical expertise support and mentoring to other
deskside team members.
- Deskside support for any user where a ticket has been
dispatched from the Service Desk.
- Stage devices (phones and computers) in preparation for
deploying them to the users. Staging will include: Install OS,
Rename computer, Join Domain, Install software as per onboarding
form.
- Break/Fix support for end-user Desktop computer devices
(Laptops, Desktops, Printers,Etc).
- Deployment and retrieval of new end-user devices to end users,
including a brief tutorial to familiarize the user with the
device.
- Install specialty software which is not packaged in SCCM
(software installed in small quantities).
- Removal of devices from the network as directed by Security
Operations Center.
- Order parts to repair hardware, with approval leadership.
- Assess issues and diagnose problems with printers.
- Provide setup and technical Video Teleconferences (VTC) support
including monitoring high-profile user conferences.
- Ad hoc support to videotape conferences and setup for video
streaming.
- PIN PIV Resets utilizing security solutions.
- Install printer toner.
- Must be able to participate in the on-call after hours support
rotation.
- Possibility of travel to support high profile remote trials as
a Deskside support technician.
- Ability to be productive in a fast-past and demanding
environment.
- Must be able to participate in the on-call after hours support
rotation.
- Provide technical Audio & Video Teleconferences support. A/V
Support may include:
- Ad hoc support to videotape conferences and setup for video
streaming.
- Monitoring high-profile user conferences.
- Setting up conference rooms and providing standby support prior
to and during meetings.Required Qualifications:
- High School Diploma and 6 years relevant experience (Bachelor's
degree preferred)
- Candidate selected will be subject to a Government Public Trust
security investigation and must meet eligibility requirements for
access to the customer's information.
- U.S. Citizenship
- Ability to obtain and maintain a public trust security
clearance.Pay Range:
Keywords: Leidos, Silver Spring , Deskside Support Engineer, Engineering , Silver Spring, Maryland
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