Service Desk Engineer - L1
Company: Capital One
Location: Shady Side
Posted on: May 10, 2022
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Job Description:
West Creek 4 (12074), United States of America, Richmond,
Virginia Service Desk Engineer - L1 Capital One is seeking a
customer service oriented Service Desk Engineer to provide
technical support to users in an efficient and accurate manner. You
will be considered as the firm---s front line and you will solve
basic technical problems while providing support for all assigned
areas. The goal is to make sure that Capital One associate value is
maintained to the standards set forth by the company. This is a
call center environment with a steady flow of issues, needs and
requests from internal end users. Responsibilities Provide
application support through remote access tools to resolve internal
end user issues Monitor and respond quickly and effectively to
calls or chats received to the Capital One Service Desk Interact
with end users via soft phone or chat modules to resolve primarily
software issues but may get questions about hardware Remotely
access and support end user machines to achieve first call
resolution Utilize Service Now as the ticketing tool to track and
escalate tickets for end users Assist with onboarding of new
engineers by training and allow others to shadow Perform other
tasks as needed by the Service Desk Managers Basic Qualifications
High School Diploma, GED, or equivalent certification At least 1
year of remote help desk experience. Preferred Qualifications
Associate's Degree in Computer Science, Information Systems, and
Engineering, equivalent certification or military experience ITIL
Certification 1 year of equivalent Mac support experience or Mac
Integration Basics Certificate 1 year of experience working with
and troubleshooting Windows 7 and Windows 10 Operating Systems At
this time, Capital One will not sponsor a new applicant for
employment authorization for this position. No agencies please.
Capital One is an Equal Opportunity Employer committed to diversity
and inclusion in the workplace. All qualified applicants will
receive consideration for employment without regard to sex, race,
color, age, national origin, religion, physical and mental
disability, genetic information, marital status, sexual
orientation, gender identity/assignment, citizenship, pregnancy or
maternity, protected veteran status, or any other status prohibited
by applicable national, federal, state or local law. Capital One
promotes a drug-free workplace. Capital One will consider for
employment qualified applicants with a criminal history in a manner
consistent with the requirements of applicable laws regarding
criminal background inquiries, including, to the extent applicable,
Article 23-A of the New York Correction Law; San Francisco,
California Police Code Article 49, Sections 4901-4920; New York
City---s Fair Chance Act; Philadelphia---s Fair Criminal Records
Screening Act; and other applicable federal, state, and local laws
and regulations regarding criminal background inquiries. If you
have visited our website in search of information on employment
opportunities or to apply for a position, and you require an
accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at
RecruitingAccommodationcapitalone.com . All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations. For technical
support or questions about Capital One's recruiting process, please
send an email to Careerscapitalone.com Capital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site. Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
(COPSSC).
Keywords: Capital One, Silver Spring , Service Desk Engineer - L1, Engineering , Shady Side, Maryland
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