Desktop Support Engineer with Security Clearance
Company: Computer World Services Corp
Location: Washington
Posted on: April 18, 2024
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Job Description:
Job Details Job Description CWS is seeking a Systems Engineer to
leverage engineering best practices within design, administration,
installation and support for systems/server, software, and
securityYou will be responsible for the maintenance and
troubleshooting of Virtual Desktop images (VDI) and end user
devices by deploying updated images and troubleshooting issues for
individual usersYou will gather requirements and develop plans for
deploying new applications to systems and create automated
processes for deploymentThe contractor will support OFR's efforts
to engineer, build, configure and maintain the OFR's Windows end
user systems, including VDIs and laptops, following best practices
to better ensure that OFR designs, deploys and sustains secure,
high quality, highly available information technology solutions
that align with operational objectivesThe contractor will be
involved in project work, and Tier 2 escalation support for our
current staffDuties include but not limited to:--- MS Office 365
administration - Intune/Autopilot experience preferred--- Provide
daily operational support for Microsoft Windows operating systems
and applications.--- VDI management, administration, and
troubleshooting (Horizon/Citrix/HyperV)--- Provide support to
remote users.--- Assist with VDI/Laptop maintenance and
provisioning.--- Monitor applications and Windows operating system
performance and analyze and document problems.--- Desktop/Laptop
deployment, management, and troubleshooting--- Providing end users
support, monitoring, tests, and troubleshooting hardware and
software issuesRecommending and scheduling necessary repairs.---
Performing root cause analysis of issues and providing
recommendations to improve efficiency and resolve problems.--- SCCM
administration, including patching, package prep and deployment and
reporting.--- Collaborate with system administrators, engineers,
and the client to ensure proper integration of applications.---
Systems administration of Windows systems using PowerShell,
scripting, and automation--- Documentation, development of system
diagrams and SOPs--- Conducting integration testing, transition and
acceptance and training from the Engineering phase to the
production phaseKey Tasks and Responsibilities--- Ability to work
both independently and as an effective team member in a team
environment.--- Participating in the evaluation, selection,
development, and integration of new end user devices (laptops) and
applications.--- You will be responsible for the maintenance of
Virtual Desktop images (VDI) and end user devices by deploying
updated images and troubleshooting issues for individual users.---
You will gather requirements and develop plans for deploying new
applications and create automated processes for deployment.---
Involves an in-depth understanding of the overall infrastructure
and ability to provide remote troubleshooting and resolution.---
Installing, configuring and supporting Windows applications on
Windows 10/11 desktop systems, both virtual (Horizon) and physical
(laptops).--- Diagnose system hardware, software, and operator
problems.--- Provide advanced troubleshooting on complicated IT
issues.--- Provide support for software applications.--- Strategize
and execute periodic patching activities including vulnerability
remediation using SCCM.--- Creating, testing, and coordinating the
implementation of Group Policy objects and experience with AD
monitoring tools--- VDI image creation and deployment VM templates,
VMware Horizon View--- Administration of Active Directory
(including group policies for security settings on Windows 10/11
OS)--- Working closely with the infrastructure team and fellow
engineers to shape and execute our infrastructure strategyJob
Requirements: Required Education& Experience--- 5 or more years of
IT experience--- Excellent troubleshooting skills--- Excellent
working knowledge of personal computer and peripherals---
Experience in systems operations and maintenance.--- Working
knowledge of Windows 10/11--- Working knowledge of Microsoft Office
applications--- Excellent client service, interpersonal and
communication skills--- Self-starter able to handle multiple tasks
and deadlines with minimal supervision.--- Experienced in
application deployment automation (app packaging) for Microsoft
App-V, VMware--- ThinApp, Citrix Streaming, or similar
technologies--- Experience with technical planning, engineering,
deployment, and support of both, physical and virtual desktop (VDI)
environments--- Experience with Windows PowerShell scripting.---
Hands on experience with server related technologies and techniques
at the Tier-2 or 3 support--- levels.--- Must have experience in
the following desktop technologies:--- SCCM--- MS Windows 10 or
higher OS (preference for 11)--- Dell Data Protection Encryption
Enterprise Edition/WinMagic - a plus--- Skilled in Windows 10/11 OS
deployment, management, and configuration--- Skilled in Windows 10
to Windows 11 upgrades and support--- Skilled in using Active
Directory Group Policies to manage and configure security settings
on--- Windows 10/11 OS as well as general Active Directory
administration--- Excellent written and verbal communications
skills Certification Requirements--- Preference given for Microsoft
certification--- Preference given for VMWare certification---
Preference given for Citrix certification Security Clearance---
Able to obtain a Public Trust--- Must be a U.Scitizen Other
(Travel, Work Environment, DoD 8570 Requirements, Administrative
Notes, etc.)--- D.C- Hybrid - Onsite 3 days a week or as
neededComputer World Services is an affirmative action and equal
employment opportunity employerCurrent employees and/or qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, disability, age, sexual orientation,
gender identity, national origin, disability, protected veteran
status, genetic information or any other characteristic protected
by local, state, or federal laws, rules, or regulationsComputer
World Services is committed to the full inclusion of all qualified
individualsAs part of this commitment, Computer World Services will
ensure that individuals with disabilities (IWD) are provided
reasonable accommodationsIf reasonable accommodation is needed to
participate in the job application or interview process, to perform
essential job functions, and/or to receive other benefits and
privileges of employment, please contact Aaron McClellan in Human
Resources at 314.952.5138 or [email protected] IND1
Keywords: Computer World Services Corp, Silver Spring , Desktop Support Engineer with Security Clearance, Engineering , Washington, Maryland
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