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Express Auto Technician - Silver Spring, MD

Company: Sears Auto Center
Location: Silver Spring
Posted on: May 17, 2018

Job Description:

#/video#] Job Requirements
Job Duties/Responsibilities:
--- Participates actively with team servicing of every customer vehicle to ensure fast, expert service
--- Dedicates work time to providing excellent customer service
--- Promotes teamwork to deliver times and accurate customer care during all operating hours
--- Demonstrates a sense of responsive urgency to every customer no matter what service is required
--- Uses the Quality Service Evaluation (QSE) form to understand customer service adviser's and customer service manager's instructions
--- Fulfills the customer's needs the first time, every time
--- Communicates with Auto Center Manager, Customer Service Adviser and other Technicians to meet Sears Automotive time standards and to exceed customer requirements.
--- Adheres strictly to Sears Automotive Dress Code standards
--- Protects customer's vehicle with floor mats, seat/steering wheel covers and, if necessary, fender covers
--- Racks vehicle safely following Sears Automotive training
--- Performs Multi Point Inspection (MPI) visual inspections and communicate with customer service manager and/or customer service adviser within 10 minutes
--- Maintains back shop cleanliness and equipment calibration to Sears Automotive standards
--- Thanks customer, expressing appreciation for the business
--- Performs miscellaneous duties as assigned

Required Skills:
--- Valid Drivers License
--- Successful completion of Sears Automotive Express Technician core curriculum
--- Commitment to safety: Use of appropriate personal protective equipment, back belt, safety glasses and safety shoes at all times
--- Maintenance of individual productivity as defined by the business sales per hour standard
--- Ability to stand and walk for prolonged periods of time
--- Ability to lift up to 50 pounds
--- Extended workdays of up to 10 hours, weekends and nights as necessary
--- Ability to handle stressful situations and work in a fast-paced environment
--- Ability to read and utilize reports
--- Extensive spoken communication for customer and associate relationship skills
--- Must have a valid driver's license

Preferred Skills:
--- Speed and expertise when installing tires and batteries
--- Commitment to teamwork and mentoring others

Education Requirements: HS Graduate or Equivalent
License/Certificate Required: Yes
Driver's License Required: Yes
Age Requirement: 18+

#Stores, #Automotive

Keywords: Sears Auto Center, Silver Spring, Express Auto Technician - Silver Spring, MD, Engineering, Silver Spring, Maryland

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