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Senior Technical Writer/Editor

Company: Redjack
Location: Silver Spring
Posted on: November 9, 2019

Job Description:

Position Title: Senior Technical Writer/Editor

Department: Product/Commercial

Location: Silver Spring, MD

Reporting To: Vice President - Engineering

Career Path: Technical

Duration: 90 Day Initial Contract Period With Option to Extend

Hours: Flexible (Not to Exceed 40 Hours Per Week)

Status: Independent Contractor

Position Summary:

As a senior technical writer/editor at Redjack, you'll function as a communications and information specialist for Redjack's product development team, supporting Redjack's teams, clients, vendors, and strategic partners. You will also work in close collaboration with Redjack's Government Services, Marketing/Business Development, and senior management teams. You'll support the development, delivery, review, and maintenance of technical communications to help increase awareness, understanding, and adoption of Redjack's product and solutions offerings. In short, you'll own our product documentation, process documentation, and technical communications, and help us manage, control, and improve that information to serve our team and our clients better.

Key Duties & Responsibilities:

  • Coordinate publications and other collateral material using both print and electronic media including the web and desktop publishing software to draft, edit, and lay out material for distribution (both internally and externally).

  • Review proposed publications for style, design, layout, and editorial aspects before client presentation and delivery.
  • Implement an information architecture and knowledge management strategy in collaboration with team leadership to support the needs of all stakeholders.
  • Research, analyze, and perform technical review on triage of questions, issues, or events to address client, strategic partner, or vendor engagement or operational needs.
  • Gather necessary information from our team, client personnel, or other third parties, and applicable policy, regulations, and best practices to support the development, writing, formatting, and editing of technical and non-technical information for reports, manuals, procedures, processes, briefs, and other forms of documentation.
  • Provide technical and editorial document review and written feedback and expert opinion on draft cyber/infrastructure security information documents.

  • Draft, coordinate, and implement updates to maintain Standard Operating Procedures (SOPs) to carry out detailed customer functions.

  • Make things better. Take initiative. Build consensus and then execute.

    Qualifications, Skills & Experience:

    • Minimum 5-7 years experience in a technical writing field or technical engineering supporting role.
    • Excellent writing, editing, and communication skills.
    • Expert knowledge of Microsoft Office Suite (Word, PowerPoint, and Visio), OmniGraffle, and Google Suite, including template creation and application.
    • Familiarity with software-based technical writing and documentation.
    • Working knowledge of authoring tools such as Markdown, RoboHelp, MadCap Flare, FrameMaker, or Adobe Acrobat Professional.
    • Hands-on experience with project management or issue tracking tools.

    • Experience and understanding of information management/information architecture fundamentals such as version control, content management, single sourcing, and metadata.
    • Experience in an agile environment with rapid deadlines.

    • Experience in project management, from conception to delivery.

    • Solid organizational skills, including multitasking and time management.

    • Strong client-facing and teamwork skills.
    • Eligibility for US government security clearance (TS) clearance strongly preferred.

      EEO Statement

      Redjack is committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


      The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions

Keywords: Redjack, Silver Spring , Senior Technical Writer/Editor, Engineering , Silver Spring, Maryland

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