Director of Event Planning - Relocation Assistance Available - College Park Marriott Hotel & Confere
Company: Marriott International, Inc.
Posted on: November 16, 2021
Live Fully at Marriott International #1 Leader in
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
College Park Marriott Hotel & Conference Center located at 3501
University Blvd E, Hyattsville, MD 20783 is hiring a Director of
Event Planning - Relocation Assistance Available.
Manages event planning functions and staff on a daily basis. Core
area of responsibility is the event planning team, including the
Senior Event Managers, Event Managers, Associate Event Managers and
Administrative Assistants. Position oversees the administrative
processes associated with the pre-event and post-event phases of an
event and the associated transitions between all event phases.
Ensures a seamless turnover from sales to operations and back to
sales while consistently delivering a high level of service.
Ensures the team maximizes revenue opportunities by up-selling and
accurately forecasting (catering and group rooms) all events. The
position is responsible for achieving guest and employee
satisfaction and for managing the financial performance of the
Education and Experience
High school diploma or GED; 4 years experience in the event
management, food and beverage, sales and marketing, or related
2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
2 years experience in the event management, food and beverage,
sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Event Planning Operations
Assigns all events turned over to Event Planning team.
Oversees for turned opportunities function space and group room
Communicates and executes departmental and property emergency
procedures and ensures staff are trained in safety procedures.
Leads execution of activities to support the Event Management
Works with direct reports to review scheduled events and
troubleshoot potential challenges/conflicts.
Leads discussions to review event complexity and proactively avoid
service challenges and failures.
Ensures the property is apprised of all groups that will impact
Manages customer budgets to maximize revenue and meet customer
Maintains inventories to maximize customer satisfaction and revenue
Works with highly complex or high profile groups when financial
impact will be significant.
Leading Event Planning Team
Leads the catering menu development process.
Champions all standards, policies and procedures for the Event
Leads Event Management meetings.
Providing and Ensuring Exceptional Customer Service
Reviews comment cards, guest satisfaction results and other data to
identify areas of improvement.
Shares plans with property leadership and ensures corrective action
is taken to continuously improve guest satisfaction.
Displays leadership in guest hospitality, exemplifies excellent
customer service and creates a positive atmosphere for guest
Interacts with guests to obtain feedback on product quality and
Responds to and handles guest problems and complaints.
Strives to improve service performance.
Empowers employees to provide excellent customer service.
Managing the Sales and Marketing Strategy
Develops working relationships with outside vendors and establishes
prices and service agreements to enhance the event experience and
to increase additional revenue opportunities for the property.
Consult with customers in order to determine objectives and
requirements for events such as meetings, conferences, and
Conducting Human Resources Activities
Establishes customer service guidelines so employees understand
expectations and parameters.
Ensures employees receive on-going training to understand guest
Observes service behaviors of employees and provides feedback to
individuals and or managers.
Reviews staffing levels to ensure that guest service and planning
needs are met.
Apply now at:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc. and Great Places
to Work Institute, among others.
Chat, engage and follow us on social media. - Facebook - Twitter -
LinkedIn - Instagram
Visit marriott.com/careers to learn more about our workplace
culture and career opportunities.
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott International, Inc., Silver Spring , Director of Event Planning - Relocation Assistance Available - College Park Marriott Hotel & Confere, Executive , Hyattsville, Maryland
Didn't find what you're looking for? Search again!