Rooms Operations Manager - Marriott Hotels - 21135289
Company: Marriott International, Inc.
Location: Silver Spring
Posted on: January 13, 2022
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The Crystal City Marriott at Reagan National Airport, located at
1999 Richmond Hwy, Arlington, VA 22202, United States is currently
hiring a Rooms Operations Manager.
Supports the successful execution of all operations in the hotel
operations departments (including Front Office,
Engineering/Maintenance and Housekeeping) and managing staff.
Strives to continually improve guest and employee satisfaction and
maximize the financial performance of the department. Ensures that
standards and procedures are being followed.
Education and Experience
High school diploma or GED; 4 years experience in the guest
services, front desk, housekeeping, or related professional
2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
2 years experience in the guest services, front desk, housekeeping,
or related professional area
CORE WORK ACTIVITIES
Supporting Rooms Operations Team
Ensures that goals are being translated to the team as they relate
to guest tracking and productivity.
Understands employee and guest satisfaction results and
communicates game plans to address need areas and expand on the
Assists in ensuring that the team has the capabilities to meet
Assists employees in understanding guests' ever-changing needs and
expectations, and exceeding them.
Supporting Property Rooms Operations Function(s)
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion
including all guest satisfaction forms, comment cards and guest
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Assists/teaches the team scheduling against guest and
hours/occupied room goals.
Performs hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest
Provides excellent customer service by being readily
available/approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Ensures all team members meet or exceed all hospitality
Assisting in Managing Profitability
Assists in performing required annual Quality audit with GM /
Ensures a viable key control program is in place.
Understands financial statements, sales and activity reports, and
other performance data.
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Keywords: Marriott International, Inc., Silver Spring , Rooms Operations Manager - Marriott Hotels - 21135289, Executive , Silver Spring, Maryland
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