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Assistant Service Manager

Company: The Donaldson Group
Location: Hyattsville
Posted on: June 15, 2022

Job Description:

Donaldson is looking for a Assistant Service Manager for a residential apartment community located in Hyattsville, MD. - Must be skilled at carpentry, appliance repair, HVAC, plumbing, electrical, assist with the oversee of maintenance projects and repairs, inventory control, and aspects of day-to-day operations. - Two (2) years related experience and/or training in residential property management is required. - The ability to multitask and maintain a professional appearance are a must. Bilingual in Spanish and English is a plus. - Computer literacy is essential. - -We offer a competitive salary and excellent benefits package to include medical, dental, vision, AD&D/ Life, disability, 401K, Paid time off (PTO), 20% housing discount and more. Our company believes in a drug free work environment, therefore a drug screen will be required. - - Donaldson was recognized by GoodSeeker in 2021 as a Top 20 Values-Driven Employer in the Greater Washington Region. Donaldson's core values are INTEGRITY * EXCELLENCE * COMMITMENT * ADAPTABILITY * INNOVATION * OWNERSHIP * COMPASSION * UNITY. We are dedicated to providing an exceptional customer experience through a total team commitment to our Vision, Mission, and Values. Share these values with us? Join our team! - Donaldson is an Equal Opportunity Employer. EOE Job Title: - - - - - - - Assistant Service Manager Reports To: - - - Maintenance Service Manager FLSA Status: Non-Exempt ESSENTIAL DUTIES AND RESPONSIBILITIES Reporting The Assistant Service Manager reports directly to the Maintenance Service Manager. Supervising The Assistant Service Manager assists the Maintenance Service Manager with directing the activities of all maintenance personnel in accordance with the Property Manager's instructions and guidelines. Customer Service

  • Keep the Donaldson Group Promise, providing the best possible customer experience for clients, residents, vendors, internal associates, etc.
  • Conduct all business in adherence to Fair Housing Law.
  • Monitor maintenance requests and execute service calls promptly and professionally.
  • Complete tasks in a prompt and professional manner.
  • Ensure that proper care is taken in a resident's apartment, including clean up and notification of repair.
  • Greet prospects, residents, vendors and all customers utilizing excellent customer service.
  • Communicate with, listen and respond to co-workers and customers.
  • Build and maintain a positive rapport with residents.
  • Respond to resident complaints as directed by Maintenance Service Manager and/or Property Manager.
    • Assist Property Manager and Maintenance Service Manager with planning and execution of resident events.
    • Lead by example, motivating the entire team to keep the Donaldson Group Promise.
    • Be available for after-hours maintenance service as needed.
    • Take advantage of opportunities to go above and beyond for all customers. Employee Management
      • Lead by example, motivating the entire team to keep the Donaldson Group Promise.
      • Assist the Maintenance Service Manager with the supervision, training, coaching and scheduling of all maintenance team members as directed.
      • Help the Maintenance Service Manager ensure that maintenance team members have necessary safety and skills training.
      • Assist the Maintenance Service Manager in establishing goals for the maintenance department.
      • Assist Maintenance Service Manager in conducting daily staff meetings to review goals, objectives, and team assignments; lead problem solving sessions as needed and directed.
      • Regularly inspect work of maintenance staff for quality control purposes.
        • Assist the Maintenance Service Manager with ensuring adequate property coverage during and after business hours (on-call).
        • Be available for after-hours maintenance service as needed.
          • Assign work orders to staff and/or contractors as directed. Maintenance of Physical Asset
            • Assist the Maintenance Service Manager in maximizing the value of the property with systemized operations.
            • Work to maintain the physical appearance, curb appeal and upkeep of the property.
              • Help Maintenance Service Manager oversee all maintenance projects and repairs.
              • Assist the Maintenance Service Manager to work closely with contractors and vendors to remain up-to-date on all prices, equipment and services.
              • Promptly relay resident damage information to Maintenance Service Manager and Property Manager for billing.
                • Perform and/or supervise electrical maintenance/repairs/replacements such as wiring, appliances, fixtures, switches, outlets, circuits, etc.
                  • Perform and/or supervise plumbing maintenance/repairs/replacements such as clearing stoppages, replacing fittings and pipe, and repairing disposals.
                  • Perform and/or supervise appliance maintenance/repairs/replacements on refrigerators, ranges, dishwashers, washing machines, dryers, microwaves, etc.
                  • Perform and/or supervise carpentry repairs/replacements including locks, doorknobs, concrete, baseboards, flooring and subflooring, tiling, cabinets, countertops, caulking, windows, doors, shelving, and glass, etc.
                  • Diagnose and correct air conditioning and heating deficiencies.
                  • Perform and/or supervise the turnover of apartments in a timely manner.
                  • Assist in custodial work (sweeping, mopping, etc.) as needed.
                  • Help Maintenance Service Manager contract for, and assist with, extermination services as needed.
                  • Perform minor painting and drywall repairs.
                  • Assist the Maintenance Service Manager with the upkeep of all property equipment related to maintenance activities including vehicles.
                  • Assist in maintenance of general files and recordkeeping procedures.
                  • Maintain tagging and towing of illegally parked or abandoned vehicles.
                  • Maximize curb appeal by maintaining flower beds, shrubbery, sidewalks, parking lots, fencing, trash enclosures, etc.
                  • Maintain the cleanliness, safety and appearance of all public areas of the buildings, such as lobbies, hallways, restrooms, stairwells, elevators, etc. as directed.
                  • Maintain the cleanliness, safety and appearance of all resident common areas such as the community room, kitchen, fitness center, locker room, pool house, business center, laundry rooms, trash disposal rooms, etc. as directed.
                  • Assist in and/or supervise evictions as directed.
                  • Read utility meters as needed.
                  • Assist the Maintenance Service Manager and/or Property Manager with special projects as requested and complete other duties as assigned. Safety, Compliance & Emergency Planning
                    • Ensure adherence to federal, state, local and company policies.
                    • Help Service Manager meet OSHA safety standards, by maintaining, as directed:
                      • SDS Book and adhering to "Right to Know" standards.
                      • First aid kit and eye wash stations.
                      • Availability & functionality of Personal Protective Equipment (PPE).
                      • Lock-out/tag-out kit.
                      • Other safety programs, training, and equipment as assigned.
                      • Know location of all utility shut-offs, fixture shut-offs, and sewer clean-outs.
                      • Assist Maintenance Service Manager with the testing of emergency equipment (ex: Generators, Fire Equipment) on a regular basis.
                      • Ensure prompt correction of lighting deficiencies in common areas.
                      • Maintain the shop and storage areas in a clean, safe, and organized manner.
                      • Help the Maintenance Service Manager perform semi-annual Carbon monoxide (CO) readings on gas heater units to ensure safe levels.
                      • Assist Maintenance Service Manager with arranging and preparing for annual inspection of fire safety equipment.
                      • Assist Maintenance Service Manager with arranging and preparing for annual elevator inspections.
                      • Assist in ensuring that key control measures are strictly followed.
                      • Ensure prompt removal of snow from all designated areas.
                      • Be available after hours for emergency and crisis situations. Planning & Inspection
                        • Assist the Maintenance Service Manager with maintaining adequate inventory levels in accordance with budget, storage and need.
                        • Pre-inspect all units on notice to vacate for turnover scheduling purposes as needed.
                        • Help develop and oversee a preventative maintenance program in conjunction with the Maintenance Service Manager and the Property Manager.
                        • Assist the Maintenance Service Manager with maintaining preventative maintenance logs.
                        • Report major work needed to the Maintenance Service Manager and the Property Manager.
                          • Assist the Maintenance Service Manager and Property Manager with weekly site inspections.
                          • Help make property ready for and participate in Spring/Fall owner inspections with the Property Manager and Maintenance Service Manager as directed.
                          • Help inspect each turnover apartment to confirm quality of work meets company standards.
                          • Assist in documenting and photographing resident damage during pre-move out and post-move out inspections.
                          • Perform or supervise and document weekly common area light inspection as directed.
                          • Help the Service Manager perform and record bi-annual apartment inspections.
                            • Inspect HVAC units & closets, recording condition and changing filters; schedule repairs and/or cleaning as needed.
                            • Check smoke/CO detectors.
                            • Look for plumbing leaks and schedule repairs as needed.
                            • Perform other preventative maintenance checks specific to property (in-unit water heater, balcony, etc.)
                            • Assist in the creation of the annual budget as directed.
                            • Assist in the creation of the capital improvement plan as directed. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - The requirements listed below are representative of knowledge, skill, and/or ability required. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE A high school diploma or General Education Degree (GED) and a minimum of two years related experience and/or training in residential property management is required. - Supervisory experience is preferred. - Experience in HVAC repair, appliance repair, plumbing, electrical and general maintenance is required. - The ability to manage multiple tasks in a fast-paced environment is crucial. A professional appearance and demeanor are a must. CERTIFICATIONS, LICENSES AND/OR REGISTRATIONS HVAC Certification is required. The National Housing Association's Certified Apartment Maintenance Technician (CAMT) designation is preferred. - SKILL SET Excellent written and verbal communication skills are required. - The ability to read and interpret documents and write routine reports is needed. - The ability to give clear direction to subordinates and to speak effectively before groups of residents, management, or ownership is needed. Outstanding interpersonal skills are needed. - The ability to solve practical problems and employ rational decision-making skills and common sense is a must. - The ability to think and react quickly where only limited standardization or direction exists is crucial. - Staying calm and thinking clearly while handling high pressure, emergency or crisis situations is required. Mathematical skills, including the ability to effectively compute units of money, weight, measurement, volume and distance is necessary. Computer literacy is required. - Knowledge of Windows based software, such as Microsoft Word and Excel is preferred. - Knowledge of MRI and other accounting/property management software is beneficial. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is frequently required to stand, walk around the grounds and through buildings, climb stairs, use his or her hands and reach in order to perform repairs or work with tools and/or other equipment. - The employee must occasionally lift and/or move up to 50 pounds unassisted. - The employee must also occasionally climb a 40-foot ladder.

Keywords: The Donaldson Group, Silver Spring , Assistant Service Manager, Executive , Hyattsville, Maryland

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