Account Manager, Enterprise Direct Sales
Location: Silver Spring
Posted on: June 18, 2022
Comcast brings together the best in media and technology. We
drive innovation to create the world's best entertainment and
online experiences. As a Fortune 50 leader, we set the pace in a
variety of innovative and fascinating businesses and create career
opportunities across a wide range of locations and disciplines. We
are at the forefront of change and move at an amazing pace, thanks
to our remarkable people, who bring cutting-edge products and
services to life for millions of customers every day. If you share
in our passion for teamwork, our vision to revolutionize industries
and our goal to lead the future in media and technology, we want
you to fast-forward your career at Comcast.
Job Summary Responsible for providing strategic account management
and financial sales leadership for an assigned portfolio of
existing mid-market customers. Develop and manage overall account
strategies for specific named account customers, including
identification of incremental revenue opportunities and retention
of embedded base services. Responsible for overall customer
relationship management and customer satisfaction in addition to
delivering annual customer revenue and retention objectives.
Meet or exceed monthly sales quota through identification and
closing of incremental sales and revenue opportunities.
Renew customer contracts to protect and grow existing revenue
Maintain regular account contact to ensure positioning and
alignment of Comcast Business Services with assigned accounts.
Initiate and deliver proposed solutions to meet the needs of the
assigned customers as it relates to Advanced Voice, Metro Ethernet
or other Business Class products, as appropriate.
Maintain customer satisfaction and serve as the primary escalation
point for any customer issues that arise.
Manage the cultivation, execution and delivery of sales and
services to local and Regional accounts in the Enterprise and
Collaborate with Sales, Finance and Operations leadership to
develop specific account management plans to meet assigned accounts
needs and an overall strategy to optimize sales and retention
Position and sell Comcast Business Class services across multiple
organizational levels including but not limited to C-level and
Executive level personnel.
Management of existing revenue, sales opportunities, quota, funnels
and forecasts consistent with Region, Division and Corporate sales,
service and operational goals and objectives.
Consistent exercise of independent judgment and discretion in
matters of significance.
Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for
how you do your job.
Own the customer experience - think and act in ways that put our
customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
Know your stuff - be enthusiastic learners, users and advocates of
our game-changing technology, products and services, especially our
digital tools and experiences.
Win as a team - make big things happen by working together and
being open to new ideas.
Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our
This information has been designed to indicate the general nature
and level of work performed by employees in this role. It is not
designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
While possessing the stated degree is preferred, Comcast also may
consider applicants who hold some combination of coursework and
experience, or who have extensive related professional
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides to
compensate and recognize employees for their work. Most sales
positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. That's why we provide an array of options, expert guidance
and always-on tools, that are personalized to meet the needs of
your reality - to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the compensation and benefits summary on our careers
site for more details.
Keywords: Comcast, Silver Spring , Account Manager, Enterprise Direct Sales, Executive , Silver Spring, Maryland
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