Program Manager and Quality Manager for USPTO IT Support Services

Company: Management Applications, Inc.
Location: Silver Spring
Posted on: June 23, 2022

Job Description:

Program Manager and Quality Manager for USPTO IT SupportManagement Applications, Inc., a leading provider of Network Management, Design and Implementation is seeking a Program Manager and a Quality Manager for a long-term contract with the US Patent and Trademark Office (USPTO).The mission of the United States Patent and Trademark Office (USPTO) is to promote industrial and technical progress and to strengthen the national economy through the administration of laws and regulations related to United States patents and trademarks. USPTO conducts its mission by examining patent and trademark applications, issuing patents and registering trademarks, disseminating patent and trademark information to the public, and encouraging a domestic and international climate in which intellectual property can flourish. The agency is comprised of two major components - the patent organization and the trademark organization. The organizations are supported by business units comprised of engineers, scientists, attorneys, analysts and computer specialists and have a combined workforce that exceeds twelve thousand (12,000) Federal employees and approximately two hundred fifty (250) regional employees.Personnel must possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work). Excellent verbal communication skills include the ability to establish a professional rapport with customers; be a good listener and obtain required information; see things from another person's perspective; express knowledge in a clear, simple manner; explain technical matters to non-technical people; and be able to uphold the interests of the USPTO and convince others by making valid and relevant points in a professional manner. Excellent written communication skills includes ensuring text is accurate and is expressed in clear, straightforward manner.Personnel must possess administrative and project management skills. The USPTO uses Microsoft Project Professional for all project management needs and Microsoft SharePoint for documentation version control and repository needs. Staff should be skilled with these tools to electronically update project plans and upload documents to our EMS.Program ManagerThe Program Manager must have demonstrated the ability to lead a program similar in size and complexity as the EUS Services. USPTO's preferred minimum qualifications for this position includes the following:(1)Eight (8) years or more demonstrated experience in the field or in a managerial related area in which he or she has experience in planning, setting deadlines, leading and directing the work to others, monitoring project completion, as well as allocating people and resources to individual team/task order.(2)Bachelor's degree in the related subject area.Quality ManagerThe Quality Manager must have demonstrated the ability to manage a program similar in size and complexity as the EUS. USPTO's preferred minimum qualifications for this position includes the following:(1)Eight (8) years or more demonstrated experience in the field or in a managerial related area in which he or she has experience in managing SLA, quality policies, procedures, processes, programs, and practices, to assure that the team of continuous performance to meet customer requirements.(2)Possess at least a Bachelor's degree in the related subject area.Areas of IT Support for the USPTO:1. Desktop Deployments and Moves2. Desktop Field Support3. Warehouse Operations Support4. Audio Visual Support5. Technical Writing / Document Development6. Test & Evaluation Hardware Support7. Security Operations & Enterprise Monitoring8. Release Control Branch Support9. Network Operations & Maintenance10. Network Cabling11. Collaboration Services and Support12. Authorization & Assessment (A)13. Remote Site End User Support14. Electronic Business Center Support15. Future RequirementsJob Application Instructions: To be considered for these positions please submit a clear and concise resume (2 pages max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements.Compensation: Compensation will be commensurate with experience and minimum salary requirements.

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