Early Careers & Campus Senior Manager
Company: AMS
Location: Hyattsville
Posted on: June 23, 2022
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Job Description:
**ABOUT US**
The Campus Senior Manager will take strategic leadership and
responsibility for the people, financial and operational elements
of a number of client Campus recruiting services. They will be
responsible for the P&L of their account(s). They will drive
operational excellence, leading their teams to deliver all
contractually agreed services within the solution(s). The Campus
Senior Manager will act as a trusted strategic partner, driving
business development to varying degrees depending on the accounts'
growth potential and will own business development activities such
as renewal, RFP/RFI or service expansions. They will also work
closely with AMS Advisory areas of expertise in supporting clients
with their early careers strategy and oversee the delivery of these
services into early careers solutions. The Campus Senior Manager
will inspire and motivate their teams, role model AMS behaviours,
prioritise team wellbeing, engagement and retention and participate
in US regional Campus succession planning and team/leadership
development. They will report to the US Campus Client Director
**THE ROLE**
**PEOPLE**
- Role model Leadership for all people within account(s),
co-creating the Account Plan with Client Director and ensuring it
is understood and can be articulated by the account team
- Develop AMS talent for the future through robust hiring and
driving performance and development, wellbeing, engagement and
ultimately retention
- Empower Ops Managers to lead their teams, ensuring the whole
account knows what is expected of them, how they're performing and
have the knowledge and skills to be the best they can be at AMS
**CLIENT**
- Build strong and influential relationships with client
stakeholders. Bring outside thinking and insight to those
discussions
- Accountable for Client Satisfaction including the resolution of
all service issues
- Collaborate with Service Development Team to bring new services
or products to clients
**FINANCIAL / COMMERCIAL**
- Take full responsibility for P&L of account(s), meeting
budget targets and accountability for forecasting accuracy
- Lead on the annual renewal of Statement of works for Campus
services and associated commercials where applicable
- Support the Client Director in contract re-sign, implementation,
remediation and / or stabilization, drawing on AMS resources as and
when necessary
**OPERATIONS**
- Accountable for delivery and seamless receipt of multiple AMS
products, services and / or integrated propositions into your
client(s) Campus solutions.
- Accountable for meeting compliance, risk and audit standards in
line with AMS Policy and Procedures as well as client requirements
and for having an up to date Operations & Governance Manual,
Training Plan. Ensure the logging of information onto the EC&C
Risk Register and to ensure any escalations are recorded on any
relevant account Issues Log. Support the Client Services Director
with the drafting of Contract and Change Control notes.
- Facilitate initiatives by Performance Management CoE to ensure
reporting is at optimum efficiency, embedding this in the team.
**SERVICE INNOVATION / EVOLUTION**
- Drive innovation of service, creating and maintaining a
continuous improvement plan and presenting ideas and opportunities
in the relevant forums such as QBRs or mid / end of campaign
reviews.
**KEY ACCOUNTABILITIES**
**PEOPLE**
- Ensure the Campus teams are aware of the roadmap for Campus
services in each account and feel part of the journey.
- Clearly communicate Strategic Account Vision and Plan to account
team(s). Ensure they understand the account's commercial model, and
their role in helping achieve its strategic priorities and KPI
targets
- Highly motivated and engaged team, measured through Engagement
metric
- Participate in US Campus regional People, Communications and
Engagement Plan and succession planning and development
initiatives
- Low voluntary attrition; High retention of HIPOs within AMS
**CLIENT**
- Regular meetings with key stakeholders. Lead Mid and End of
Campaign reviews
- Demonstrable Campus expertise
Keywords: AMS, Silver Spring , Early Careers & Campus Senior Manager, Executive , Hyattsville, Maryland
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