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Deputy Director for Operations

Company: MANNA FOOD CTR
Location: Silver Spring
Posted on: August 7, 2022

Job Description:

Manna Food Center Job Description - School Based Programs Clerk Reports to Senior School-Based Programs Clerk Status PT, M-F 8-12pm Job summaryThis position is part of a team that offers food service to eligible MCPS students and their families and community members in need. Fulfills inventory needs for school based distributions including Smart Sacks and Pantries and program inventory management. Serves as a backup driver if needed to ensure food collection and deliveries are handled safely and efficiently. Supports warehouse and food distribution activities.Our Culture

  • At Manna, our core values are service, respect and partnership. Justice, Equity, Diversity, and Inclusion is a top priority that enables us to find excellent teammates and creates an environment where all types of people can belong and thrive.
  • Manna is participant-centered and data-driven. Our people do meaningful work in an environment where they feel a genuine sense of community and connectedness to Manna's mission.
  • Manna's relies on problem solving and solution creation from all levels.
  • Working at Manna is a dynamic experience with the opportunity to take ownership and make a difference.
  • Our work is strengthened by the voices of people with lived experience of food insecurity.Essential Job Functions
    • Prepares inventory logs and stages pallets in advance of Smart Sacks/School Pantry partner pickups/deliveries.
    • Loads Smart Sacks partners' inventory in vehicles in accordance with pickup schedule.
    • Communicate and coordinate with partners on pick-up schedule changes.
    • Pack pallets and coordinate with volunteers to pack for partner pick-ups.
    • Coordinate volunteers to pack Food Facts/FSNE flyers and confirm completion.
    • Provides statistics as needed to Smart Sacks Program Manager.
    • Other duties as assigned.Job Requirements
      • Able to lift 50 pounds repeatedly and 75 pounds at one time.
      • Proficient in Microsoft Outlook and Excel.
      • Experience effectively collaborating with diverse staff and volunteers.
      • Able to multi-task effectively and handle a wide variety of diverse and concurrent responsibilities.
      • Detail-oriented and organized.
      • Excellent communication and organizational skills
      • Valid driver's license and Department of Transportation (DOT) medical card with the proven ability to drive any Manna vehicle.
      • Clean driving record with no moving violations in the past two years and no major violations in the past ten years. No DUI citations.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move objects up to 50 pounds and occasionally lift and/or move objects that weigh more than 100 pounds. The employee must be able to stand continuously for up to 3 hours at a time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Environmental ConditionsWhile picking up and distributing food, the employee will be exposed to a wide array of environmental conditions including extreme heat and cold, rain, snow and ice. The employee must be able to work in these conditions for up to 3 hours at a time.Why Choose Manna?It takes all types of people to make Manna great. We seek a diverse and committed group of individuals who are eager to engage in service to the community while enabling their own personal growth and professional development. One of our core priorities is to enable our employees to live a well-balanced life and career, and our benefits are an important extension of that philosophy. As such, we offer a competitive suite of benefits including:
        • Participation in Manna's comprehensive Health Benefits Plan.
        • Eleven paid holidays + your birthday! Two weeks paid vacation, which increases with tenure, 10 paid sick days to start, and 3 personal days per fiscal year.
        • Free Short-Term Disability Insurance.
        • New parents leave.
        • Support for work-related transportation in accordance with Manna's practices and procedure.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. This job description may change at any time.Manna is committed to being an equal opportunity employer and creating a diverse workplace.Manna Food Center is committed to serving as an ally for racial justice and is proud to be an equal opportunity employer. We are fully committed to equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Applicants with lived experience of our service area are encouraged to apply.TBD P osition will remain open until filled; please submit your resume and cover letter tojobs@mannafood.org Reports to Participant Services Manager Status Full-time, Non-exempt, 40 hours per week Job summaryWorks as part of the Call Center team to manage incoming phone communication for the organization as a whole and particularly for community members seeking food assistance. Schedules participants to receive food and coordinates with referring agencies. Communicates with Logistics to ensure that the accurate number of food packages are created on a daily basis. Our Culture
          • At Manna, our core values are service, respect and partnership. Justice, Equity, Diversity, and Inclusion is a top priority that enables us to find excellent teammates and creates an environment where all types of people can belong and thrive.
          • Manna is participant-centered and data-driven. Our people do meaningful work in an environment where they feel a genuine sense of community and connectedness to Manna's mission.
          • Manna's relies on problem solving and solution creation from all levels.
          • Working at Manna is a dynamic experience with the opportunity to take ownership and make a difference.
          • Our work is strengthened by the voices of people with lived experience of food insecurity.Essential Job Functions
            • Receives incoming phone calls for the organization
            • Interacts with referral agencies and individuals seeking food assistance with professionalism and respect.
            • Processes referrals from agencies and self-referrals from participants
            • Handles participant referral documentation and advises new recipients on proper procedures
            • Uses Salesforce database to manage participant information, schedule appointments and track eligibility dates.
            • Ensures referrals are entered correctly into the database by staff and volunteers
            • Creates lists for participant distribution at various sites and notes special requirements as needed
            • Produces monthly reports and statistics as needed
            • Files documents as requested
            • Assists with participant survey process and collects participant feedback as needed
            • Provides excellent customer service to all callers or guests
            • Supports collection of data for quarterly grant reportsJob Requirements
              • Exceptional customer service skills required to tactfully and professionally handle the needs of our participants
              • Able to multi-task effectively and handle a wide variety of diverse and concurrent responsibilities
              • Exceptional verbal and written communication skills
              • Demonstrated attention to detail in produced work
              • Excellent organizational skills
              • Ability to be proficient in use of Salesforce Database and Microsoft Office Software
              • Flexible and supportive team player that works cohesively with all levels of the Manna team
              • Some college education and 2+ years of demonstrated office or project management
              • Multilingual capacity highly desirable
              • Ability to work independently remotely as neededPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The employee constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position frequently communicates with staff, board members and vendors and must be able to exchange accurate information in these situations.Environmental ConditionsThis position is consistent with an office environment which will require sitting for long hours, standing, bending, and occasional lifting of 50lbs or less. When work in the warehouse is required, the employee will be exposed to a variety of fluctuating environmental conditions within the building including heat and cold. The employee must be able to work in these conditions for up to one hour at a time.Why Choose Manna?It takes all types of people to make Manna great. We seek a diverse and committed group of individuals who are eager to engage in service to the community while enabling their own personal growth and professional development. One of our core priorities is to enable our employees to live a well-balanced life and career, and our benefits are an important extension of that philosophy. As such, we offer a competitive suite of benefits including:
                • Participation in Manna's comprehensive Health Benefits Plan.
                • Eleven paid holidays + your birthday! Two weeks paid vacation, which increases with tenure, 10 paid sick days to start, and 3 personal days per fiscal year.
                • Free Short-Term Disability Insurance.
                • New parents leave.
                • Support for work-related transportation in accordance with Manna's practices and procedure.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. This job description may change at any time.Manna is committed to being an equal opportunity employer and creating a diverse workplace.Manna Food Center is committed to serving as an ally for racial justice and is proud to be an equal opportunity employer. We are fully committed to equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and national origin. Applicants with lived experience of our service area are encouraged to apply.$19.00-20.50 per hour commensurate on experience(Equivalent to $39,520-$42,640 annualized) P osition will remain open until filled; please submit your resume and cover letter tojobs@mannafood.org Deputy Director for OperationsManna Food Center Job Description - Deputy Director for Operations Reports to CEO of Manna Status Full-Time: 40 hours a week.General Hours 8 am - 4 pm, hours may vary as dictated by business needs. Job summaryThe Deputy Director for Operations will serve as a critical member of the leadership team and function as the second in command. In collaboration with the Chief Executive Officer, the Deputy Director (DD) will implement tactics of the FY2023-FY2026 Strategic plan to strengthen the infrastructure, operations, and financial capacity of Manna Food Center as we optimize impact and support future growth. As a strategic partner and member of the Leadership Team, the DD will supervise the Director of Logistics and manage relationships with finance and IT vendors, as well as landlords and other key stakeholders.The DD must be a leader and a manager who is able to help others at Manna deliver measurable, cost-effective results that make our mission fulfillment a reality. Importantly, the successful DD will have the skills and sensitivity to build her/his team at a time of transition and work collaboratively with other organizational leaders. It is essential that the DD refine existing systems, as well as tap teammate's expertise and potential to drive the Manna evolution of Manna's enterprise.Our Culture
                  • At Manna, our core values are service, respect and partnership. Justice, Equity, Diversity, and Inclusion is a top priority that enables us to find excellent teammates and creates an environment where all types of people can belong and thrive.
                  • Manna is participant-centered and data-driven. Our people do meaningful work in an environment where they feel a genuine sense of community and connectedness to Manna's mission.
                  • Manna's relies on problem solving and solution creation from all levels.
                  • Working at Manna is a dynamic experience with the opportunity to take ownership and make a difference.
                  • Our work is strengthened by the voices of people with lived experience of food insecurity.Essential Job FunctionsReporting to the CEO of Manna, the DD will lead all internal operations to guarantee that staff and volunteers have the tools and infrastructure they need to execute their tasks.
                    • Finance and Administration
                      • Oversee Manna's outsourced financial management services to ensure execution of both short- and long-term tasks and responsibilities, to include annual budget planning, audit process, and core accounting tasks.
                      • Guide evolution of finance functions to ensure the effective implementation of complex policies and procedures that support sustainability and future growth.
                        • Support board finance committee with governance matters such as budget review, reserve and investment policy implementation, and banking relationships.
                          • In partnership with pro bono attorneys, review legal contracts for CEO execution.
                            • Maintain tax exemption status, business licenses and permits
                              • Ensure that the agency record retention system and Standard Operating Procedures/Processes are up to date.
                                • Respond to local, state, and federal guidance and regulations related to Environment, Health & Safety across the organization
                                • Logistics
                                  • Support and supervise the Director of Logistics, ensuring the success of the logistics team that is primarily focused on receiving, processing, and sharing inventory through Food for Families and School Based programs according to mission-based priorities.
                                  • Work with peer agencies and donor organizations so that partnerships are built and maintained for the collection, storing, and sharing of donated and surplus foods. This includes leadership of Farm to Food Bank and Community Food Rescue.
                                    • Oversee vehicle and equipment leases, purchases maintenance,
                                    • Technology
                                      • Analyze the current technology infrastructure and scope out the next level of information technology and financial systems that support the growth of specific programs and the organization overall
                                      • Developing an annual plan for IT security, equipment replacement, and network enhancements
                                      • Oversee IT help-ticket system to assist with prioritizing of issues/trouble-shooting and to guide the training and support of staff in utilizing technology investments
                                      • Facilities
                                        • Work with landlords, vendors, and neighbors to make sure both Manna leased facilities, as well as satellite locations, are well-maintained, safe, and compliant with all necessary regulations, licenses, and contractual obligations.
                                          • Guide the Executive Assistant in the procuring and stocking of office supplies and work with her to secure and maintain all necessary office equipment and furniture.Qualifications and Competencies
                                            • Bachelor's degree or equivalent required. Advanced degree or MBA preferred. Certifications in health and safety practices helpful (ex. Global Biorisk Advisory Council, ServSafe). 15+ years of relevant experience is ideal
                                            • At least 10+ years of progressive leadership experience including financial management, with 2-3 year leading operational functions
                                            • Strong analytical skills and understanding of how operations and finance support the broader mission of the organization
                                            • Experience either as an employee or board member of a nonprofit organization; must be familiar with nonprofit finance and accounting regulations.
                                            • Proven track record of success facilitating progressive organizational change and development
                                            • Excellent judgment and creative problem-solving skills
                                            • Strong supervising, facilitating, and coaching experience to support teams with diverse levels of expertise and skill sets in a warehouse environment
                                            • Ability to enforce accountability, develop staff, and put our people in a position to succeed
                                            • Superior management skills; ability to influence and engage direct and indirect reports, peers, and consultants
                                            • Self-reliant, good problem solver, results oriented
                                            • Energetic, flexible, collaborative, and proactive; a role model who can positively and productively impact both strategic and tactical finance and operational initiatives.The DD will have broad experience with the full range of business functions and systems, including strategic planning, budgeting, business analysis.CompensationThis is an outstanding opportunity for a highly motivated professional to assume a pivotal role in the evolution of a growing, highly respected organization. We are seeking an individual of outstanding quality with a respected track record. Manna is prepared to offer a very attractive compensation package, including a competitive base ranging from $120,000-$155,000 as well as health, 403b retirement, and leave benefits.Why Choose Manna?It takes all types of people to make Manna great. We seek a diverse and committed group of individuals who are eager to engage in service to the community while enabling their own personal growth and professional development. One of our core priorities is to enab

Keywords: MANNA FOOD CTR, Silver Spring , Deputy Director for Operations, Executive , Silver Spring, Maryland

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