Associate Service Manager
Location: Silver Spring
Posted on: November 22, 2022
The Role Tesla's Associate Service Manager of Technical
Operations are the leaders of our service shop floor teams. In this
role, you will be responsible for leading an engaged team of
technicians while delivering an impeccable service experience
through driving excellent results and delivering operational
efficiency in our service centers.
* Expectations and Responsibilities:
* Provide effective supervision and coaching to assigned technical
employees to achieve the required quality and service output goals.
Maintain appropriate shop records and inventories. Manage the
smooth flow of work through the service center.
* Serve as the process leader for shop activities, ensuring work
standards are defined and systemically improved with input from
service technicians and the rest of the service center team
* Lead, coach and develop a highly engaged team of technicians
* Partner with Service Manager and other key stakeholders to
establish targets for quality, speed and cost in line with customer
and business needs
* Ensure that work standards and available engineering procedures
are current, accurate and that all work is done in compliance to
ensure maximum quality.
* Monitor to ensure that all employees comply with safety
regulations and the service center's safety program.
* Work with employees to resolve technical and personnel problems.
Schedule employees to effectively meet service needs and to ensure
vacation and other time off consistent with company policies.
* Responsible for selecting team members and ensuring they receive
the required training. Conduct regularly scheduled one on one
developmental meetings with team members to facilitate their
professional development. Monitor training needs/requirements of
the team and individuals and coordinate training as required in
partnership with training team resources
* Provide effective daily communication in order to keep all team
members working toward the same goals. Communicate to employees all
issues that affect the service center and overall service
* Partner with Service Manager to scale and grow the service
production team in support of company targets
* Perform other duties as assigned by the Service Manager.
* General Requirements:
* Associates or B.S. degree or equivalent preferred.
* Prior leadership experience in a service-focused industry
preferred. Automotive expertise not required. o Ability to meet
deadlines and be accountable for quality / quantity. o Able to
manage multiple tasks with competing priorities, establish and
achieve goals. o Ability to lead group root cause problem solving
activities and rapidly develop countermeasures o Able to
effectively interact with customers as required o Excellent
interpersonal and communication skills. o One to three years of
industrial supervisory or similar leadership experience preferred.
o Able to work a flexible schedule, including weekday and weekend
overtime. o Good computer skills, experience with Microsoft Office
Tesla is an Equal Opportunity / Affirmative Action employer
committed to diversity in the workplace. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, age, national origin,
disability, protected veteran status, gender identity or any other
factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable
accommodations to individuals with disabilities. Please let your
recruiter know if you need an accommodation at any point during the
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