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Associate Service Manager

Company: Tesla
Location: Silver Spring
Posted on: November 22, 2022

Job Description:

The Role Tesla's Associate Service Manager of Technical Operations are the leaders of our service shop floor teams. In this role, you will be responsible for leading an engaged team of technicians while delivering an impeccable service experience through driving excellent results and delivering operational efficiency in our service centers.

* Expectations and Responsibilities:
* Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals. Maintain appropriate shop records and inventories. Manage the smooth flow of work through the service center.
* Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team
* Lead, coach and develop a highly engaged team of technicians
* Partner with Service Manager and other key stakeholders to establish targets for quality, speed and cost in line with customer and business needs
* Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality.
* Monitor to ensure that all employees comply with safety regulations and the service center's safety program.
* Work with employees to resolve technical and personnel problems. Schedule employees to effectively meet service needs and to ensure vacation and other time off consistent with company policies.
* Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources
* Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the service center and overall service organization.
* Partner with Service Manager to scale and grow the service production team in support of company targets
* Perform other duties as assigned by the Service Manager.
* General Requirements:
* Associates or B.S. degree or equivalent preferred.
* Prior leadership experience in a service-focused industry preferred. Automotive expertise not required. o Ability to meet deadlines and be accountable for quality / quantity. o Able to manage multiple tasks with competing priorities, establish and achieve goals. o Ability to lead group root cause problem solving activities and rapidly develop countermeasures o Able to effectively interact with customers as required o Excellent interpersonal and communication skills. o One to three years of industrial supervisory or similar leadership experience preferred. o Able to work a flexible schedule, including weekday and weekend overtime. o Good computer skills, experience with Microsoft Office a must.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.

Keywords: Tesla, Silver Spring , Associate Service Manager, Executive , Silver Spring, Maryland

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