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Practice Manager - Fairland Animal Hospital

Company: EverVet Partners
Location: Silver Spring
Posted on: November 22, 2022

Job Description:

PRACTICE MANAGERS! - WANT TO LEAD AN AMAZING TEAM THAT THRIVES ON TEAMWORK, RESPECT, AND GROWTH? - -Fairland Animal Hospital is seeking a highly-motivated, team-oriented, experienced Practice Manager to join their team! - This growing four-doctor practice located in Silver Spring, MD is a full-service medical facility that offers a wide array of services including wellness exams, vaccinations, diagnostic workups, sick care, digital radiography, surgery, dentistry, and on-site laboratory. -Qualified applicants must be able to multi-task effectively, detail-oriented, exceptional customer service and communication skills. - -Why Fairland Animal Hospital? -We are passionate about supporting our staff and are committed to your personal career development. We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. - -Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), employee pet discounts and more! -

Summary: -A Veterinary Practice Manager is charged with the responsibilities of managing the activities of a veterinary practice. A practice manager must possess specific character traits, and strong, moral and ethical professional values. It is the responsibility of the practice manager to utilize sound principles in order to maximize practice profitability and value in accordance with the owner's goals and vision by having direct authority and decision-making responsibilities over certain designated business aspects of the veterinary practice. -Essential Duties and Responsibilities (other duties may be assigned): - -Human Resources:Plans and schedules for optimal staffing to assure maximum productivity and service.Recruits, interviews and hires practice team members with owner's approval.Plans, organizes and facilitates regular team meetings.Supervises the practice's team members and acts as the authority regarding performance, disciplinary procedures, discharging and all the legal responsibilities of employment.Mediates personnel problems, maintains team member morale and motivation.Completes regularly scheduled performance reviews to maximize team member potential.Responsible for development and implementation of employment benefit programs.Develops and maintains team member training program to ensure all team members are properly trained and team members are developed through a focused continuing education program. - -Develops; reviews, and maintains a comprehensive set of employment policies and employee manual.InventoryMaintains confidential employee files. -Financial:Reviews and/or purchases supplies and equipment assuring that a periodic review is made to assure that optimal prices are obtained.Performs periodic review and analysis of fee schedule for services and products. Adjusts as necessary to maximize profitability.Reviews and/or prepares all accounts payable and receivables to confirm that each is handled correctly and timely. -Marketing:Develop and implement a detailed marketing plan with owner that includes: - -Internal marketing/client retention -Reminder program -External marketing/new client developmentEnsure marketing efforts are productive with a demonstrated ROI and within budget constraintsAnalyze and report marketing efforts.Manage and update website and social media marketing.Address client questions and complaints.Oversee delivery of consistent client education through relevant handouts and team training.Measure and report client satisfaction. Perform Client exit interviews. - -Organization of Practice:Oversee all client service activities. Implement strategies to improve the client/patient experience.Analyze patient throughput and scheduling activities. Develop and implement strategies to maximize efficiency and client satisfaction.Develop and maintain appropriate inventory system, to include:Inventory reorder points to maximize annual inventory turns and ensure practice has required items on hand.Controlled substance ordering, tracking, security and destruction within DEA regulations.Inventory purchases are within budget constraints.Inventory levels are accurate and reported at regular intervals. Physical inventory counts are used to verify levels.Establish and maintain vendor relationships.Equipment and building are maintained to maximize useful life and minimize repair/maintenance costs.Develop and maintain checklists and logs to track and report maintenance.Organize facility and stock to ensure a safe and efficient work environment.Work with veterinarian(s) to establish and maintain delivery of high quality medicine, including: - -Written standards of care. -Medical record standards and audit procedures. - -Review of all medical forms, update as necessary.Oversee all information technology resources and practice management software to maximize efficiency and minimize downtime. Ensure all team members are properly trained in its use. -Law and Ethics:Develop and maintain Risk Management Plan.Ensure that practice is compliant with all local, state and federal laws and regulatory agencies, to include: - -OSHA/OSHA Right to Know - - -DEA - - - - -FDA -Ensure practice and team members demonstrate high moral character and meet/exceed standards set by: - -AVMA Code of Ethics - - - - -Practice statement of EthicsEnsure practice is compliant with all labor/employment laws.Develop and implement confidentiality policy to include: -Employee, Client, Patient

Keywords: EverVet Partners, Silver Spring , Practice Manager - Fairland Animal Hospital, Executive , Silver Spring, Maryland

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