Ops Manager
Company: Leidos
Location: Cabin John
Posted on: April 17, 2024
Job Description:
Description The O&M Manager is responsible for overseeing
the successful operations of all Fort Independence IT Services
deployed across multiple data center and cloud environments.
Organizational tasks include being the customer organization's
primary contact and representative in the broader customer agency
review boards, broader customer status meetings, serving as
communications conduit related to broader customer IT announcements
and requirements, and ensuring Enterprise infrastructure are
healthy through proactive management via metrics
generation.Proactive management tasks also include proactive health
patching of Enterprise infrastructure such as, but not limited to,
servers, managing Public Key Infrastructure, Security Accreditation
reporting, and configuration management for software and hardware
including Enterprise License Agreements (ELA). This role is also
responsible for meeting established Service Level Agreements per
mission applicationsPrimary Responsibilities
- Attend daily operations status calls representing Fort
Independence customer organization
- Communicate agency initiatives and/or cybersecurity alerts to
Fort Independence PMO for action into IT Service Teams
- Communicate IT Operational status to Fort Independence PMO and
customer as needed
- Track, consolidate, and report security accreditation status
across organization to Fort Independence PMO and customer as needed
so that appropriate actions can be planned
- Proactively identify innovations and automations across the
organization to support standardizations and common IT patterns
that can be implemented across Service Teams
- Collaborate with Fort Independence PMO and customer
organization on data center and cloud cost initiatives.
- Perform as process owner to effectively execute 365x24x7
communications/call tree for mission critical services
- Manage 2 sub teams that perform triage and baseline management
of processes, hardware, software and infrastructure itemsBasic
QualificationsActive TS w/Polygraph and a Bachelor's degree with 8+
year's experience. Experience with Data Center Operations
Experience effectively communicating at senior levels within a
customer organization. Experience meeting with customer and
contractor personnel to formulate and review taskplans and
deliverable items, and effectively execute in accordance with
approved plans.Demonstrated experience supporting customer projects
and experience working with competing priorities. Demonstrated
experience collaborating and coordinating across project teams and
components facilitating information sharing, reuse and productivity
improvements.Due to the nature of the government contracts we
support, US Citizenship is requiredPreferred Qualifications
- Hands-on ServiceNow platform experience
- Dashboarding and implementation of reporting automations
- Experience using JIRA and Confluence boardsOriginal Posting
Date:2024-02-06While subject to change based on business needs,
Leidos reasonably anticipates that this job requisition will remain
open for at least 3 days with an anticipated close date of no
earlier than 3 days after the original posting date as listed
above.Pay Range:Pay Range $122,200.00 - $220,900.00The Leidos pay
range for this job level is a general guideline only and not a
guarantee of compensation or salary. Additional factors considered
in extending an offer include (but are not limited to)
responsibilities of the job, education, experience, knowledge,
skills, and abilities, as well as internal equity, alignment with
market data, applicable bargaining agreement (if any), or other
law.
Keywords: Leidos, Silver Spring , Ops Manager, Executive , Cabin John, Maryland
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