Clinic Director
Company: RPMGlobal
Location: Washington
Posted on: April 18, 2024
Job Description:
Join the team at Family Medical Center in Walla Walla,
Washington as a Clinic Director and take the lead in overseeing the
operations of a multiple service line clinic, ensuring excellence
in patient care and satisfaction. With responsibility for managing
a team of 45 to 100 full-time employees, an annual expense budget
of $7-16 million, and 25,000 to 65,000 patient encounters, you'll
play a pivotal role in driving operational efficiency. As a leader,
you'll mentor and develop staff, champion diversity and inclusion,
and uphold high standards of practice management. Your impact will
extend beyond the clinic as you collaborate with local healthcare
leaders and contribute to the community's well-being. If you're a
strategic thinker with a passion for healthcare leadership, we
invite you to apply and be an integral part of our mission to
deliver exceptional care while maintaining operational compliance
with industry regulations. Join us in making a positive difference
in the communities we serve.
is located among rolling farmlands and vineyards in southeast
Washington. It has two 4-year colleges, a community college, and a
renovated downtown shopping area with unique stores and
restaurants. Plus it's home to many outstanding wineries.
What We Offer
- $10,000 hiring bonus in first paycheck, and $1,000 bonus at 12
months.
- Salary $94,000-$126,000 DOE with ability to go higher for
highly experienced candidates.
- 100% employer-paid health insurance for employees including
Medical, Dental, Vision, Rx, 24/7 telemedicine; profit sharing,
403(b) retirement plan, generous paid time off, paid holidays,
uniform allowance, and more.
- Relocation allowance is available.
Essential Functions/Responsibilities/Duties
- Manages two or more service lines (medical, dental, pharmacy),
with 45 to 100 FTEs, 25,000 to 65,000 encounters, and an expense
budget of $7-16 million.
- Supervises, mentors and trains direct report staff. Provides
continuous performance management and conducts employee performance
evaluations. Addresses performance and/or behavior issues,
clarifying expectations and providing feedback.
- Supports staff growth and development. Assesses the educational
and experience needs of all levels of staff in collaboration with
the individual. Encourages staff to seek educational opportunities
incorporating job related training in addition to mandatory
training.
- Responsible for the recruitment and selection of staff,
Providers, and Dentists. Provides orientation to outline job
requirements and expectations, policies and procedures, and proper
use of tools and equipment.
- Creates and maintains an inclusive work environment that
respects diverse ideas, backgrounds and styles. Supports diversity
through the selection, management, and retention of diverse
employees. Creates, drives and maintains an employee engagement
culture.
- Responsible for the day-to-day operational management of
Medical and Dental Providers and Pharmacy staff.
- Supervises and mentors front office supervisors, nurse
supervisors, dental supervisors, pharmacy managers, maintenance
supervisors, and administrative assistants. May also supervise
clinic managers and administrative services managers on fiscal
responsibility, operational efficiency, resource utilization,
staffing patterns and team effectiveness and efficiency.
- Responsible for overall clinical operations that optimize best
practices of the patient centered medical home.
- Responsible for promoting high standards of practice management
through utilizations of standardized polices, protocols and
guidelines.
- Responsible for the management of health plan quality metrics
as set forth by the organization's goals and strategic
plans.
- Manages the implementation of all YVFWC initiatives, policies
and procedures as they pertain to FQHC Program Requirements and
Medical, Dental, and Pharmacy Operations.
- Responsible for the patient experience in all service lines at
site(s) and achieving organizational goals for Patient
Satisfaction.
- Develops an annual encounter budget for all applicable service
lines and is responsible for the achievement of the
budget.
- Responsible for achieving enrollment standards, patient quality
metrics; patient access; and appropriate ED utilization as required
by managed care organizations.
- Manages all workflows at the site, including the clinic billing
process for all applicable service lines within the site.
- Exemplifies excellent customer relations with patients,
visitors, and other employees. Addresses all patient complaints.
Holds staff accountable for conformity to customer service policy
and patient satisfaction.
- Partners with local healthcare leaders to develop a coordinated
delivery system within the communities serviced by the
clinic(s).
- Develops and maintains ties and/or networks in the local
community for promoting the mission of YVFWC.
- Recommends the establishment, expansion, modification or
elimination of services, based on an understanding of community
need, organizational capability and financial viability.
- Contributes to the creation of the site(s) financial budget and
manages variances for all controllable budget line items.
- Develops and drives operational improvement and change
management initiatives within the clinic(s). Leads the site
leadership team in continuous improvement practices.
- Ensures operational compliance with Joint Commission,
Meaningful Use, NCQA, UDS and local and state/federal
regulations.
- Performs other duties as assigned.
Qualifications
- Education:Bachelor's Degree in Business Administration,
Healthcare Administration, or related field. Master's Degree in
Business Administration, Healthcare Administration, Public Health
or related field preferred.
- Required Experience:
- With a Bachelor's Degree, 5 or more years of supervisory or
leadership experience in a healthcare environment.
- With a Master's Degree, 3 or more years of supervisory
experience in a healthcare environment.
- Professional Licenses/Certificates/Registration:Valid Driver's
License and proof of automobile liability insurance
coverage.
- Knowledge/Skills/Abilities: Knowledge of Washington and/or
Oregon State Basic Health Plans. Knowledge of Community and Migrant
Health Centers and primary healthcare services. Ability to problem
solve, prioritize, and communicate effectively. Proficient with
Epic or other patient information system, Microsoft Word and Excel.
Knowledge of medical and/or dental office operations preferred.
Ability to speak Spanish preferred.
About YVFWC
We serve more than 197,000 patients across 28 medical clinics, 15
dental clinics, 11 pharmacies, and 49 program sites in Washington
State and Oregon. We are Level 3 Certified as a Patient-Centered
Medical Home (PCMH). With integrated services including medical,
dental, pharmacy, orthodontia, primary care nutritional counseling,
autism screening, and primary care behavioral health, YVFWC's
patient-centered model of care offers patients the full spectrum of
care and shelter assistance, energy assistance, weatherization, HIV
and AIDS counseling and testing, home visits, and four mobile
medical/dental clinics.
Working at YVFWC
Working in our organization means being the passionate champion for
those who have no voice. It means having the opportunity to work
with underserved populations and with peers committed to the same
work.
At Farm Workers Clinic
- We will consistentlytrustone another to work for the common
good.
- We will fosterintegrityby demonstrating ethical behavior and
insisting on doing what we say we will do.
- We will demonstratetransparencyby being candid and truthful no
matter the risk.
- We will createpartnershipsto strengthen ourselves and our
community.
- We will fight forjust treatmentfor all individuals.
- We will letjoyin.
- We have thecourageto be an agent of change and refuse anything
short of excellence.
Our mission celebrates diversity. We are committed to equal
opportunity employment.
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Keywords: RPMGlobal, Silver Spring , Clinic Director, Executive , Washington, Maryland
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