Senior Manager Operations Rooms, Housekeeping - (19109900)
Company: Marriott International, Inc.
Location: Silver Spring
Posted on: August 16, 2019
Heres To Your Journey with Marriott International portfolio of
brands includes both JW Marriott and Marriott Hotels. Marriott
Hotels, Marriott Internationals flagship brand with more than 500
global locations, is advancing the art of hosting so that our
guests can travel brilliantly. As a host with Marriott Hotels, you
will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
travel. JW Marriott is part of Marriott International's luxury
portfolio and consists of more than 80 beautiful properties in
gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if youre happy, our
guests will be happy. Its as simple as that. Our hotels offer a
work experience unlike any other, where youll be part of a
community and enjoy a true camaraderie with a diverse group of
co-workers. JW creates opportunities for training, development,
recognition and most importantly, a place where you can really
pursue your passions in a luxury environment. Treating guests
exceptionally starts with the way we take care of our associates.
Thats The JW Treatment. The Crystal City Marriott at Reagan
National Airport located at 1999 Jefferson Davis Hwy., Arlington,
Virginia 22202 is currently hiring a Senior Manager Operations
Rooms, Housekeeping. Responsibilities include: Manages the
execution of all operations in the rooms area departments
(e.g.,Front Office, Engineering/Maintenance,Housekeeping) and
managing staff. Strives to continually improve guest and employee
satisfaction and maximize the financial performance of the
department. Monitors compliance with standards and procedures.
Leads specific team while assisting with meeting or exceeding
property goals. CANDIDATE PROFILE Education and Experience High
school diploma or GED; 4 years experience in the guest services,
front desk, housekeeping, or related professional area. OR 2-year
degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
2 years experience in the guest services, front desk, housekeeping,
or related professional area. CORE WORK ACTIVITIES Leading Room
Operations Team Verifies that goals are being translated to the
team as they relate to guest tracking and productivity. Manages the
execution of all operations in the rooms area departments (e.g.,
Front Office, Engineering/Maintenance, Housekeeping) and manages
staff. Leads specific team while assisting with meeting or
exceeding property goals. Creates and nurtures a property
environment that emphasizes motivation, empowerment, teamwork,
continuous improvement and a passion for providing service.
Understands employee and guest satisfaction results and developis
action plans to attack needed areas and expand on strengths. Sets
clear expectations, with the General Manager, for the team.
Verifies that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy and
enthusiasm. Assists employees in understanding guests ever-changing
needs and expectations, and exceeding them. Managing Property Rooms
Operations Function(s) Follows property specific second effort and
recovery plan. Publishes all guest satisfaction results in a timely
fashion including all guest satisfaction forms, comment cards and
guest letters. Takes proactive approaches when dealing with
employee concerns. Extends professionalism and courtesy to
employees at all times. Communicates/updates all goals and results
with employees. Meets semiannually with staff on a one-to-one
basis. Schedules the team against guest and hours/occupied room
goals. Monitors compliance with standards and procedures. Performs
hourly job functions as needed. Providing Exceptional Customer
Service Provides excellent customer service by being readily
available/approachable for all guests. Strives to continually
improve guest and employee satisfaction and maximize the financial
performance of the department. Takes proactive approaches when
dealing with guest concerns. Extends professionalism and courtesy
to guests at all times. Responds timely to customer service
department request. Verifies all team members meet or exceed all
hospitality requirements. Managing Profitability Performs required
annual Quality audit with General Manager (GM) & Regional Director
(RD). Verifies that a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other
performance data to measure productivity and goal achievement and
to determine areas needing cost reduction and program improvement.
Conducting Human Resources Activities Interviews and assists in
making hiring decisions. Promotes both Guarantee of Fair Treatment
and Open Door policies. Verifies that orientations for new team
members are thorough and completed in a timely fashion. To apply
now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Silver Spring , Senior Manager Operations Rooms, Housekeeping - (19109900), Executive , Silver Spring, Maryland
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