Medical Assistant - Float
Company: MEDSTAR HEALTH
Location: Silver Spring
Posted on: May 10, 2022
Job Description:
Job Summary
MedStar Health Urgent Care is
committed to providing world-class, compassionate care to every
patient, every time, at every touch point during the experience.
All associates are accountable for their role in meeting patient
experience standards. Serves as the initial contact person at the
medical practice, principally responsible for all front desk and
reception activities. As needed, cross-trained to assist the back
office as a Medical Assistant either during normal front office
shift or as back up for unplanned or scheduled MA absences. Greets
patients in a service oriented and professional manner, answers
phones, monitors the reception area for patient comfort and
potential emergencies, registers, collects payments, and submits
charges for patients. Assists in coordinating patient care from an
administrative perspective. This position is required to float to
other sites and/or other MedStar Departments or programs.Minimum
Qualifications
Education/Training
High school graduation or equivalent;
completion of an approved Medical Assistant program
preferred.Experience
1 year experience working in an
ambulatory care medical office preferred. Externship in a medical
or ambulatory health setting strongly
preferred.License/Certification/Registration
CMA (Certified Medical Assistant) by
the American Association of Medical Assistants or RMA (Registered
Medical Assistant) through the American Medical Technologists
within 6 months from hire date; CPR Certification.Knowledge, Skills
& Abilities
Ability to type 40 words per minute;
basic computer skills; excellent verbal /written communication and
customer service skills. Clinical competency as verified during the
initial 90 day orientation period and annually thereafter. Computer
and Electronic Medical Record skills and ability to function in a
variable clinical setting.Primary Duties and Responsibilities
Contributes to the achievement of
established department goals and objectives and adheres to
department policies, procedures, quality standards, and safety
standards. Complies with governmental and accreditation
regulations.Adheres to the MedStar Health Urgent Care Code of
Conduct and its Compliance plan.Closely monitors patient flow, wait
times and patient comfort levels in the reception area.
Collaborates with back office staff/intake in support of optimum
patient flow.Communicates availability of appropriate programs and
services to patients (examples: Star Pass Program, wait times, flu
vaccine availability); supports Marketing initiatives and may serve
as an extension of the Marketing team.Completes all mandatory
continuing education as established including OSHA, CPR, infection
control, billing, and safety.Exceeds patient expectation by
greeting them, coming around the reception desk to assist and
communicating frequently regarding wait time.Manages the financial
aspects of the front office, including credit card transactions,
receipts, cash and checks; logs and reconciles all patient monies
in accordance with policy.Manages the intake of patients into the
practice, screens for emergent conditions, registers, verifies
insurance and explains patient financial responsibility to
patients; collects copayment prior to care.Manages the patient
discharge process which may include issuing discharge paperwork,
prescriptions, collecting patient monies; inputs charges into the
system.Participates in multidisciplinary quality and service
improvement teams as appropriate. Participates in meetings, serves
on committees and represents the department and hospital/facility
in community outreach efforts as appropriate.Sorts and distributes
clinic mail.Supports organizational initiatives related to new
technology, clinical programs and improving the patient experience;
seeks opportunities for improvement in all clinic administrative
processes and services.Supports other members of the clinical team
when patient bottlenecks occur; may be asked to assist in bringing
patients back to triage and assuring optimal patient flow; manages
variable and unpredictable patient volume throughout the work
day.Takes personal responsibility for the neat appearance of the
front office, patient restrooms, exam rooms, and the reception
area, assuring each area represents MedStar PromptCare in a
positive manner.Takes phone calls in accordance with policy and
service expectations for those customers on the phone as well as
those in the clinic; disseminates messages appropriately.Performs
other duties as assigned.Float MA/PSCs are required to travel to
other sites and/or other MedStar Departments or programs.About
MedStar Health MedStar Health is dedicated to providing the highest
quality care for people in Maryland and the Washington, D.C.,
region, while advancing the practice of medicine through education,
innovation and research. Our 30,000 associates and 5,400 affiliated
physicians work in a variety of settings across our health system,
including 10 hospitals and more than 300 community-based locations,
the largest visiting nurse association in the region, and highly
respected institutes dedicated to research and innovation. As the
medical education and clinical partner of Georgetown University for
more than 20 years, MedStar is dedicated not only to teaching the
next generation of doctors, but also to the continuing education
and professional development of our whole team. MedStar Health
offers diverse opportunities for career advancement and personal
fulfillment.
Keywords: MEDSTAR HEALTH, Silver Spring , Medical Assistant - Float, Healthcare , Silver Spring, Maryland
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