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Clinical Care Coordinator (MCO)

Company: CCI Health Services
Location: Silver Spring
Posted on: May 10, 2022

Job Description:

CCI Health Services, a Federally Qualified Health Center (FQHC), is a community-based organization that provides comprehensive care to community members regardless of their ability to pay. At CCI, we empower patients to partner with staff for an unparalleled healthcare experience. Through integrated teams in a learning environment, we deliver high-quality, affordable care to every patient during all stages of life.

CCI has 8 locations in Montgomery County, and 2 locations in Prince George's County, with extensive services that include: adolescent and adult primary care, pediatrics, dental, behavioral health, family planning, Centering -, women's health, refugee health, infectious disease, HIV Treatment, nutrition counseling, and more. CCI Health Services is more than just a doctor's office. It's medical care grounded in community service. Since 1972, CCI has been striving to create a more equitable health care experience for local communities made vulnerable by social, economic, and cultural barriers.

Position Summary:

Population Health at CCI speaks to the systematic process of utilizing data on patient populations to design targeted interventions for better health outcomes at lower cost, resulting in a better care experience. As part of the Population Health team, the Clinical Care Coordinator is responsible for coordinating patient care intervention for patients with identified complex chronic care needs. This position serves as a connector between the patient's needs and the resources provided by the care management program.

Essential Functions:

Panel Monitoring

  • Monitor and update CipherHealth System outreach panels, daily;
  • Monitor next day's scheduled CipherHealth calls, daily

    Member Outreach
    • Monitor panel for incoming/new requests and unsuccessful attempts.
    • Make outreach calls using Outreach Call Scripts within the prescribed timetable: First call within 24 hours of the request, 2nd call 2-3 days, 3rd call 7-10 days.
    • Schedule appointments following CCI Scheduling Guidelines/Workflows.
    • Assist with rescheduling and canceling appointments.

      Monitor Appointment Attendance
      • Monitor upcoming appointment dates.
      • Confirm appointment attendance and document outcomes in the panel, daily.

        Member Engagement
        • Coordinate follow-up care plans by scheduling needed appointments or enrolling members in related programs
        • Assess member compliance with medical treatment plans, identifying any barriers and coordinating resolution to ensure that members receive appropriate care, at the proper level, in a timely manner
        • Ask follow-up questions and listen actively to identify patient questions or issues while documenting required information in computer systems
        • As needed, administratively assist with the review of complex cases
        • In conjunction with care management, nurse and providers make recommendations to adjust or modify treatment plan and/or determine the need for additional services
        • Investigate inquiries, provide needed follow up, and document actions required to service the inquiry

          Other Administrative Duties
          • Leverage lessons and curriculum from toolkits and best practices; share winning strategies with care management staff. ---
          • Assist with clinical data collection and generate dashboards and reports as assigned.---
          • Analyze data to ensure performance compliance for MCOs, HRSA, MDPCP, and PCMH Value-Based Payment measures and help develop an action plan to improve areas of non-compliance.---
          • Participates in clinical quality improvement initiatives.---

            Education/Work Experience
            • Required - Associates Degree and healthcare experience
            • Preferred - Bilingual, Bachelor's Degree

              Starting Salary Range: $45,000 - $58,320

              CCI Sponsored Benefits:


              Medical HRA ($5K)

              Flex Spending Account (FSA)

              Life & Long Term Disability


              EAP - BHS

              Additional Benefit Options:
              • Dental
              • Vision
              • Supplemental Life & Short term Disability
              • Critical Illness Insurance
              • Accident Insurance
              • Hospital Indemnity Insurance

                CCI Health Services is a 49-year-old Federally Qualified Health Center is a diverse and inclusive workplace that serves 60,000 medical patients and Women Infant's & Children (WIC) participants in Montgomery and Prince George's Counties. As a 501(c)3 non-profit, CCI is committed to providing high-quality, affordable primary healthcare to every patient across all life stages. Visit for more information.

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Keywords: CCI Health Services, Silver Spring , Clinical Care Coordinator (MCO), Healthcare , Silver Spring, Maryland

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