Patient and Family Clinical Liaison - Emergency Department

Company: Trinity-Health
Location: Silver Spring
Posted on: May 14, 2022

Job Description:

Employment Type:Full timeShift:Evening ShiftDescription:The Emergency Department Patient and Family Clinical Liaison (PFCL) serves as a liaison between patients, families, and the healthcare team. The PFCL enhances communication between the healthcare team and patients and their families. by interpreting and explaining hospital processes, providing frequent status updates pertaining to the patient's treatment plan and resolving patient problems and concerns.Position Highlights:Competitive salaryBenefits - Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b)Quality of Life: Flexible work schedulesAdvancement: Career growth opportunitiesLocation: Holy Cross Health has two hospitals and four healthcare centers all a short driving distance from Washington DC and Baltimore, MDDescription: The Emergency Department Patient and Family Clinical Liaison (PFCL) serves as a liaison between patients, families, and the healthcare teamFull TimeShift - Evenings (1:00 p.m. - 11:00 p.m.)Weekends required (Saturday & Sunday)Responsibilities:The PFCL enhances communication between the healthcare team and patients and their families by interpreting and explaining hospital processes, providing frequent status updates pertaining to the patient's treatment plan and resolving patient problems and concernsPerforms all other duties as assigned.Supports the Mission of Trinity Health and Holy Cross Hospital.What you will need:Associate degree or equivalent experience required in Health Sciences, Biology, or similar discipline.American Heart Association - Basic Life Support (BLS) - requiredCertification as a Nursing Assistant by the Maryland State Board of Nursing - required1-3 years work experience in a healthcare or hospital setting required.1-3 years work experience in a service industry with direct first line customer contact preferred.EKG skills preferred at hire.Phlebotomy skills preferred at hire.Must demonstrate EKG and phlebotomy skill competency within 3 months of hire.Excellent command of the English language to communicate effectively verbally and in writing; bilingual, Spanish preferred.Basic knowledge of medical terminology.Ability to work independently and problem-solve with minimal direct supervision.Demonstrated ability to prioritize and work on multiple tasks simultaneously.Ability to positively interact with people of all age groups and backgrounds; ability to demonstrate empathy.Demonstrated skills in collaboration and teamwork.Basic computer skills include: data entry and retrieval.Ability to participate in assisting patients in and out of vehicles and wheelchairs and to push patients in wheelchairs.About us:Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties - Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high-quality health care services.We were named one of America's 100 Best Hospitals for 2021.Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Keywords: Trinity-Health, Silver Spring , Patient and Family Clinical Liaison - Emergency Department, Healthcare , Silver Spring, Maryland