Phlebotomist II
Company: Quest Diagnostics
Location: Silver Spring
Posted on: June 19, 2022
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Job Description:
Rep PS II (Phleb) - Silver Spring, MD - Monday - Friday
8;30-5:00 (Rotational Saturday) -Job Summary -The Patient Services
Representative II (PSR II) represents the face of our company to
patients who come to Quest Diagnostics, both as part of their
health routine or for insights into life-defining health decisions.
The PSR II draws quality blood samples from patients and prepares
those specimens for lab testing while following established
practices and procedures. The PSR II has direct contact with
patients and creates an atmosphere of trust and confidence while
explaining procedures to patients and drawing blood specimens in a
skillful, safe and accurate manner. The PSR II will demonstrate
Quest Leadership Behaviors while focusing on process excellence
skills and sensitivity to confidentiality and accuracy to patient
information. Successful applicants may be assigned to a doctor's
office, a patient service center, in a house call environment, long
term care or as business needs dictate.Job Accountabilities
(Responsibilities)1.Collect specimens according to established
procedures. - This includes, but not limited to: drug screens,
biometric screening and insurance exams.2.Administer oral solutions
according to established training.3.Research test/client
information and confirm and verify all written and electronic
orders by utilizing lab technology systems or directory of
services.4.Responsible for completing all data entry requirements
accurately including data entry of patient registration; entry of
test order from requisition or pulling order from database;
managing Standing Orders. -5.Enter billing information and collect
payments when required, including the safeguarding of assets and
credit card information. -6.Data entry and processing specimens
including: labeling, centrifuging, splitting, and freezing
specimens as required by test order.7.Perform departmental-related
clerical duties when assigned such as data entry, inventory, stock
supplies, and answer phones when needed.8.Read, understand and
comply with departmental policies, protocols and procedures: (i.e.
Procedure Manuals, Safety Manual, Compliance Manual, Automobile
Policies and Procedures, Employee Handbook, Quality Assurance
Manual); and ensure that all staff members follow instructions.
-9.Perform verification of patient demographic info / initials
including patient signature post-venipuncture to verify tubes were
labeled in their presence and that the name on the label is
correct.10.Assist with compilation and submission of monthly
statistics and data. -11.Maintain all appropriate phlebotomy logs
in a timely manner and based on frequency, such as maintenance logs
and temperature logs.12.Complete training courses and keep
up-to-date with the latest phlebotomy techniques.13.Travel to
Territory Manager meeting if held off-site or off normal
shift.14.Participate on special projects and teams.15.Stay-up-to
date on company communications and assist with the distribution of
technical information to the work group.16.Perform Point of Care
(POC) testing at those sites where needed and the complete
training/competency evaluations per Standing Operating Procedure
(SOP).17.With appropriate training, act as mentor and resource for
new employees, assisting with transition into the PSC work
environment and the familiarity with established
procedures.18.Assist with periodic inventory counts, report
shortages and problems to group leader or supervisor as they
occur.19.Assist with the preparation of schedules for the assigned
work group or PSC's.20.Communicate professionally with clients to
resolve or refer, and document problems, prepare problem
documentation and report critical issues as they occur.21.Ensure
staff is following all safety precautions by wearing a clean,
button lab coat, gloves and face shield when required.22.Assist
supervisors with the implementation of SOPs for phlebotomy services
in accordance with Quest Diagnostics guidelines.23.Ensure
facilities are neat, clean and in good repair, takes appropriate
action to advise Group Leader or Supervisor of required repairs and
maintenance.24.Will be required to act as a coach, mentor,
instructor and resource advisor for new employees, as well as be
the point of contact to staff on site and provide regular input to
the group lead or supervisor.Job Requirements1.Ability to provide
quality, error free work in a fast-paced environment.2.Ability to
work independently with minimal on-site supervision.3.Excellent
phlebotomy skills to include pediatric and geriatric.4.Flexible and
available based on staffing needs, which includes weekends,
holidays, on-call and overtime.5.Committed to all Quest Diagnostics
Policies & Procedures including Company dress code, Employee Health
& Safety, and Quest Diagnostics Everyday Excellence Guiding
Principles.6.Must be able to make decisions based on established
procedures and exercise good judgment.7.Must have reliable
transportation, valid driver license, and clean driving record, if
applicable.8.Travel and flexible hours required to work multiple
locations and required to cover at Patient Service
Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with
minimal notice.9.Capable of handling multiple priorities in a high
volume setting.10.Must demonstrate Superior Customer Focus; ability
to communicate openly and transparently with peers, supervisors and
patients; ability to accelerate and embrace change throughout
Quest; and Knowledge of our business.Physical Requirements -
-1.Lift light to moderately heavy objects. - The normal performance
of duties may require lifting and carrying objects. - Objects in
the weight range of 1 to 15 pounds are lifted and carried
frequently; objects in the weight range of 16 to 25 pounds are
lifted and carried occasionally and objects in the weight range of
26 to 40 pounds are seldom lifted and carried. - Objects exceeding
41 pounds are not to be lifted or carried without assistance.2.Must
be able to sit or stand for long periods of time; requires long
hours of eye and hand coordination.3.Must be able to perform
repetitive tasks with dominant hand frequently to constantly
throughout the day.4.Position requires travel. - - - - - - - -
-5.Extensive use of phone and PC. - - - - - - - - -6.Fine dexterity
with hands/steadiness. - -7.Talking. - - - - - - - - - -8.Walking.
- - - - - - - - - - - - - - - - -9.Balancing. - - - - - - - - - - -
- - - -10.Bending/kneeling. - - - - - - -11.Pushing/pulling.
-12.Reaching/twisting. - - - -[All requirements are subject to
possible modifications to reasonably accommodate individuals with
disabilities. - All duties and requirements are essential job
functions.]Required Education1.High school diploma or
equivalent.2.Medical training: medical assistant or paramedic
training preferred.3.Phlebotomy certification preferred. Required
in California, Nevada, and Washington.Work Experience1.Three years
phlebotomy experience required, inclusive of pediatric, geriatric
and capillary collections.2.Minimum 2 years in a Patient Service
Center environment preferred. -3.Customer service in a retail or
service environment preferred.4.Keyboard/data entry
experience.req97428
Keywords: Quest Diagnostics, Silver Spring , Phlebotomist II, Healthcare , Silver Spring, Maryland
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