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Medical Call Center Representative - FT/PRN

Company: Networks Connect Professional Staffing
Location: Silver Spring
Posted on: May 15, 2024

Job Description:

*Networks Connect Professional Staffing* is seeking a dynamic *Medical Call Center Representative* to join a prominent Healthcare Network on a *FT/PRN basis*. This role is crucial for managing the scheduling, pre-certification, verification, and documentation of procedures for ancillary services and minor surgical treatments. The ideal candidate will act as a vital link among our call center, clinics, and external providers, ensuring seamless communication and high-quality patient care.*Responsibilities*:* Schedule and verify appointments for ancillary services and minor surgical treatments, ensuring adherence to departmental guidelines.* Accurately document and register patient appointments via telephone, maintaining the integrity of data entered into our computer management system.* Serve as a liaison, ensuring effective communication between call center, clinics, and external providers.* Obtain and validate patient information from various sources, ensuring accuracy and completeness.* Deliver exemplary customer service within established standards.* Support departmental and interdepartmental operations through assistance and collaboration.*Skills*:* Exceptional customer service and communication skills.* Proficient in problem-solving and critical thinking.* Competent in computer use and Microsoft Office Suite.* Knowledge of medical terminology and CPT-4/ICD-10 coding.* Ability to type a minimum of 30 words per minute.* Must complete Patient Access training curriculum and pass competency assessments.*Qualifications*:* *Minimum Education*: High School Diploma or GED (Required); Associate's Degree (Preferred).* *Experience*: At least 3 years of *CALL CENTER* patient registration and scheduling, medical insurance screening, and verification experience.If you're a detail-oriented professional with a passion for healthcare and customer service, we encourage you to apply for this exciting opportunity as a *Medical Call Center Representative*. Apply by submitting your resume today!Job Types: Full-time, Part-timePay: $19.00 - $22.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Flexible schedule* Health insurance* Life insurance* Paid time off* Vision insuranceSchedule:* 4 hour shift* 8 hour shift* Day shift* Evening shift* Monday to Friday* Night shift* On call* Overnight shift* Weekends as neededAbility to Relocate:* Silver Spring, MD: Relocate before starting work (Required)Work Location: In personby Jobble

Keywords: Networks Connect Professional Staffing, Silver Spring , Medical Call Center Representative - FT/PRN, Healthcare , Silver Spring, Maryland

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