the smart solution for Silver Spring jobs

Telephone Triage Advice Nurse

Company: Kaiser Permanente
Location: Silver Spring
Posted on: November 7, 2018

Job Description:

We are looking for Advice Nurses to work in Kaiser Permanente's Clinical Call Center environment which operates 24/7. The Advice Nurse is a telephone triage position which allows the patient to be assessed based on symptoms using evidenced based medicine protocols. There is no "hands-on" interaction with the members in this position. Advice nurses are responsible for documenting via Nurse Triage (Epic application) and providing specified diagnostic results to members. Responsible to collaborate with on-site physicians, on-call physicians, HCT, pharmacists, and/or Nurse Practitioner as necessary to facilitate member care. Essential Functions: --- Receives and processes telephone calls from Health Plan members requiring medical advice or general information by: Assesses the patient' s problem utilizing established protocols and interaction with provider on-site or on-call. Makes appropriate recommendations to include advice, appointments per protocol, or direction from physician. Appropriately documents calls received with adherence to inter-regional documentation. Acts as an extension of the health care team to meet member needs. --- Assists members in empathetic, efficient manner to determine best course of action to resolve issue. --- Meets regional standards set by call center management to achieve optimal member satisfaction such as phone access and service standards. Be receptive to constructive feedback by supervisors and/or QI to better serve members. --- Contributes to the development of protocols, procedures, patient education, and training, as assigned. Participates in peer review, quality assurance, and other committees' functions. --- Demonstrates ability to make quick decisions, based on sound base of critical thinking skills/guidelines by protocols. --- Demonstrate ability to interact with a variety of levels of staff to provide good customer service to internal customers. --- Performs other related duties as directed. We offer flexible work schedules, scheduled meal and rest breaks, opportunities for upward mobility, and evening and weekend shift differentials. Benefits include a retirement savings, medical, dental, vision, child care and tuition reimbursement.

Keywords: Kaiser Permanente, Silver Spring , Telephone Triage Advice Nurse, Healthcare , Silver Spring, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Healthcare Jobs

Occupational Therapist - OT
Description: OT needed in Washington, D.C. SNF setting. br br br br CoreMedical Group has hundreds of exciting and rewarding travel assignments
Company: Core Medical Group
Location: Washington
Posted on: 11/20/2018

Description: Physical Therapy Assistant - Allied Health Position: Physical Therapy Assistant Specialty: Allied Health 13 week Allied Health Physical Therapy Assistant travel assignment Hospital in Falls Church, VA (more...)
Company: Fusion Medical Staffing
Location: Falls Church
Posted on: 11/20/2018

Surgical Tech
Description: Technician - Surgical Position: Technician Specialty: Surgical 13 week Surgical Technician travel assignment Hospital in Takoma Park, MD is looking for a Surgical Technician to help them out for 13 weeks. (more...)
Company: Fusion Medical Staffing
Location: Takoma Park
Posted on: 11/20/2018

CNA Full time 2p-9p Mon- Fri and Weekends
Description: CNA needed for 2P-7P
Company: Senior Helpers
Location: Bethesda
Posted on: 11/20/2018

Physical Therapist Travel / Local / Perm Jobs (Olney,MD)
Description: Of all the Healthcare Professional specialties we offer, Physical Therapist are one of the specialties that have the most difference between staffing agencies in job / travel assignment locations and (more...)
Company: HealthCare Traveler Jobs
Location: Olney
Posted on: 11/20/2018

Licensed Therapist / Certified Occupational Therapy Assistant Job
Description: Job Category Certified Occupational Therapy Assistant Profession Skilled Specialty Shift 8 D Duration 13 Weeks Start Date ASAP Pay Rate 28.00 - 30.50 Job Description Requirements Certified Occupational (more...)
Company: Club Staffing
Location: Alexandria
Posted on: 11/20/2018

Travel RN - ER in Fort Washington, MD
Description: Emergency Room Registered Nurses help people that are experiencing life-threatening injuries
Company: Nurses PRN
Location: Fort Washington
Posted on: 11/20/2018

Speech Language Pathologist - SLP
Description: Speech therapist needed for a hospital position in northern Virginia Fairfax is a city in northern Virginia. Its National Firearms Museum has a huge collection of centuries-old guns. The
Company: Core Medical Group
Location: Fairfax
Posted on: 11/20/2018

Medical Receptionist/Patient Care Representative
Description: Here at Washington Fertility Center, we are a leading fertility practice in the Washington DC area with over 35 years of experience. We are seeking to hire an experienced Medical Receptionist/ Patient (more...)
Company: Washington Fertility Center
Location: Annandale
Posted on: 11/20/2018

Travel Nurse job in Washington, DC in OR setting.
Description: This is a 13 week travel RN Nurse - OR Operating Room assignment in Washington, DC. Don't
Company: Cirrus Medical Staffing
Location: Washington
Posted on: 11/20/2018

Log In or Create An Account

Get the latest Maryland jobs by following @recnetMD on Twitter!

Silver Spring RSS job feeds