SilverSpringRecruiter Since 2001
the smart solution for Silver Spring jobs

Customer Service Representative

Company: Children's National Medical Center
Location: Silver Spring
Posted on: April 1, 2021

Job Description:

Provide single point of contact for parents in regard to billing and insurance reimbursements of physician and hospital services. Respond to high volume, complex parent inquiries regarding billing issues. Research multiple hospital and physician service billing systems to resolve customer issues. Document activities and contact in systems. Develop detailed understanding of assigned managed care contractor and payor requirements. Minimum Education High School Diploma or GED (Required) Minimum Work Experience 3 - 5 years medical business office experience (Required) Functional Accountabilities Patient Services

  • Receive calls from parents regarding billing questions for physician and hospital services.
  • Review accounts with parents and communicate any complex billing information in a way that parents can understand; Work with parents to resolve billing concerns, following-up until needs are met.
  • May provide information in legal matters, with appropriate authorization.
  • May contact third party payors on behalf of parents to obtain additional information.
  • May provide further account itemization to parents; interpret EOB letters for parents.
  • Integrate information from multiple systems to develop responses to parents' concerns. Billing Issues
  • Develop detailed knowledge of internal billing systems to research billing inquires for both physician and hospital services.
  • Identify source of any issue and the resources required to resolve in a timely manner; refer unresolved issues to manager.
  • Adjust overpayments and posting errors to accounts.
  • Within identified parameters, write-off account balances; recommend and refer larger write-offs to manager for approval, provide supporting documentation.
  • Document actions in system including research findings, write-offs, documentation sent, documentation requested etc.
  • May add insurance information to systems. Safety
  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational Accountabilities Program Knowledge
  • Understand managed care contracting requirements and apply principles for assigned payors.
  • As assigned, develop detailed understanding of state/federal assistance programs, e.g., Medicaid.
  • Understand federal and state regulations surrounding billing as it applies to assigned payors. Organizational Commitment/Identification
  • Partner in the mission and upholds the core principles of the organization
  • Committed to diversity and recognizes value of cultural ethnic differences
  • Demonstrate personal and professional integrity
  • Maintain confidentiality at all times Customer Service
  • Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication
  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things

Keywords: Children's National Medical Center, Silver Spring , Customer Service Representative, Hospitality & Tourism , Silver Spring, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Line Cook - Now Hiring
Description: Role Overview br br Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take (more...)
Company: Chilis
Location: Harrisburg
Posted on: 04/13/2021

Line Cook - Harrisburg Chili's
Description: Role Overview br br Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take (more...)
Company: Chilis
Location: Harrisburg
Posted on: 04/13/2021

Restaurant Delivery
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: Doordash
Location: Harrisburg
Posted on: 04/13/2021


Restaurant Delivery
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Lancaster
Posted on: 04/13/2021

Customer Service/Sales
Description: Customer Service/Sales 391155956 Chantilly, Virginia, US, 20151 Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs (more...)
Company: The Home Depot
Location: Chantilly
Posted on: 04/13/2021

Seasonal Retail Associate
Description: What You Will DoAt Lowe 's, we 've always been more than just a hardware store. We 're also home to everything that makes your home feel like home. And for thousands of Lowe 's associates, we 're home (more...)
Company: Lowe's
Location: Lancaster
Posted on: 04/13/2021

Line Cook
Description: No matter who you are or where you come from, you are welcome here. At MOD, we embrace individuality, support human growth, and recognize the value in second chances. br br Every day and in every (more...)
Company: MOD Pizza
Location: Harrisburg
Posted on: 04/13/2021

Hospitality / Customer Service Representative
Description: If you are a people person and you are looking for an entry level position or career change that provides opportunity, then put your personality and ambition to work with us We are looking for individuals (more...)
Company: IMMEDIATE HIRE
Location: Harrisburg
Posted on: 04/13/2021

Food Service Director Jobs: Hiring Immediately! Full Time / Part Time - $12-$22/Hr
Description: Find your next job here Will
Company: Part Time Jobs
Location: Lancaster
Posted on: 04/13/2021

Fast Food Team Member
Description: No matter who you are or where you come from, you are welcome here. At MOD, we embrace individuality, support human growth, and recognize the value in second chances. br br Every day and in every (more...)
Company: MOD Pizza
Location: Lancaster
Posted on: 04/13/2021

Log In or Create An Account

Get the latest Maryland jobs by following @recnetMD on Twitter!

Silver Spring RSS job feeds