Celebrity Services Agent - Gaylord Hotels - (21126959)
Company: Marriott International
Location: Silver Spring
Posted on: November 19, 2021
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At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
The Gaylord National Resort & Convention Center, located at 201
Waterfront St, National Harbor, Maryland, 20745 is currently hiring
a Celebrity Services Agent.
Assist members and guests with the pre-arrival process,
arrival/check-in, member activities/experiences, problem resolution
and member departure/check-out. Conduct pre-calls to arriving
members, make pre-arrival arrangements, grocery orders, amenity
orders, and handle any other member arrival requests. Review and
log preferences/traces in computer system. Contact members for
pre-departure calls. Handle Front Office duties, including
check-in/check-out, prepare arrival packets and departure folios,
perform audit checklists, prepare and distribute welcome packages,
process billing and perform administrative duties. Respond to
requests for visitor information, special arrangements, activities
or services (e.g., transportation, reservations, dry cleaning) by
making arrangements or identifying appropriate providers. Respond
to special requests from members/guests with unique needs and
follow up to promote satisfaction. Gather, summarize, and provide
information about the property and the surrounding area amenities,
including special events and activities. Answer, record, and
process all calls, messages, requests, questions, or concerns.
Contact appropriate individual or department (e.g., Engineer,
Bellperson, Housekeeping) as necessary to resolve call, request, or
problem. Understand and assist with reservation services. Assist
with Bell/valet services for owners when requesting their vehicles.
Perform Lobby Ambassador tasks. Review shift logs/daily memo books
and document pertinent information in computer system and
Report any incidents, accidents, injuries, and unsafe work
conditions to manager; and complete safety training and
certifications. Follow all company policies and procedures, ensure
uniform and personal appearances are clean and professional,
maintain confidentiality of proprietary information, and protect
company assets. Welcome and acknowledge all members and guests
according to company standards, anticipate and address service
needs, assist individuals with disabilities, and thank others with
genuine appreciation. Speak with others using clear and
professional language, prepare and review written documents
accurately and completely, and answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others, support team to reach common goals, and listen and respond
appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Stand, sit, or walk
for an extended period of time or for an entire work shift. Move,
lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job
duties as requested.
Apply now at :
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protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Silver Spring , Celebrity Services Agent - Gaylord Hotels - (21126959), Hospitality & Tourism , Silver Spring, Maryland
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