SilverSpringRecruiter
the smart solution for Silver Spring jobs

Guest Service Agent (Overnight Shift) - Gaylord National Resort & Convention Center (180010HX)

Company: Marriott International
Location: Silver Spring
Posted on: May 17, 2018

Job Description:

Heres To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a consider it done spirit to work. In return, youll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards. The Gaylord National Resort & Convention Center located at 201 Waterfront Street, Oxon Hill, MD 20745 is currently hiring a Guest Service Agent (Overnight Shift). Responsibilities include: Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. To apply now, go to: https://jobs.marriott.com/marriott/jobs/180010HX?%3Flang=en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin.com/company/marriott-international http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Silver Spring, Guest Service Agent (Overnight Shift) - Gaylord National Resort & Convention Center (180010HX), Hospitality & Tourism, Silver Spring, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Restaurant Team Member - Crew (1554 - Tysons Corner Relo)
Description: Restaurant Team Member - Crew 1554 - Tysons Corner Relo 18011338 Description At Chipotle, we------ve created something special: a better place to eat and work. Many employees start just expecting (more...)
Company: Chipotle Mexican Grill
Location: Mc Lean
Posted on: 05/22/2018

Round Cook
Description: Job DescriptionA Round Cook is responsible for providing shift relief for breakfast, dinner, station and second cooks in the hotel's continuing effort to deliver outstanding guest service and financial (more...)
Company: Hilton
Location: Arlington
Posted on: 05/22/2018

Food store delivery car required
Description: Food Store Delivery Car Required - Instacart Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have (more...)
Company: Instacart
Location: Cabin John
Posted on: 05/22/2018


Guest Experience Expert (Overnight Shift) - Residence Inn Bethesda Downtown (18001289)
Description: Heres To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the (more...)
Company: Marriott International
Location: Arlington
Posted on: 05/22/2018

Cook - Second - Marriott Hotels Resorts Suites (1800193C)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Chantilly
Posted on: 05/22/2018

Food Store Shopper (Car Required) - White Plains
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things (more...)
Company: Instacart
Location: White Plains
Posted on: 05/22/2018

Guest Environment Expert (Housekeeping)- Residence(18000JAX)
Description: Heres To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the (more...)
Company: Marriott
Location: Ellicott City
Posted on: 05/22/2018

In-Room Dining Server (Part-Time) - The Ritz-Carlton (18001EJI)
Description: In-Room Dining Server Part-Time At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the (more...)
Company: Marriott International
Location: Mc Lean
Posted on: 05/22/2018

CDL A Delivery Drivers
Description: MANASSAS, VA CDL-A DELIVERY DRIVER McLane Delivery Drivers are responsible for the accurate and timely distribution of food staples, food specialty products, and
Company: McLane Company, Inc.
Location: Takoma Park
Posted on: 05/22/2018

Pastry Cook 3 (Experienced)
Description: Description: This pastry position requires good communication skills as well as at least two years of previous pastry experience. Basic understanding
Company: Hyatt
Location: Vienna
Posted on: 05/22/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Maryland jobs by following @recnetMD on Twitter!

Silver Spring RSS job feeds