SilverSpringRecruiter
the smart solution for Silver Spring jobs

Remote Customer Service Retention Expert(English/Spanish)

Company: MommyJobsOnline
Location: Silver Spring
Posted on: April 14, 2019

Job Description:

Work at Home Bilingual Customer Retention Expert (English / Spanish) Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. How to apply: To get connected to this client please register to become an agent and click on https://jobseekeronboard.com/become-a-member-join-now/ and reference agent id code JSOBDonna when you sign up online. We will be in contact with you within 24 hrs via email. Please call today 1 (405) 586-8415 if you have further questions.

Keywords: MommyJobsOnline, Silver Spring , Remote Customer Service Retention Expert(English/Spanish), Hospitality & Tourism , Silver Spring, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Restaurant Team Member - Crew (285 - Reston)
Description: Restaurant Team Member - Crew 285 - Reston 19010095 Description At Chipotle, we've created something special: a better place to eat and work. Many employees start just expecting a paycheck, but end (more...)
Company: Chipotle Mexican Grill
Location: Reston
Posted on: 04/25/2019

CDL-A Delivery Truck Driver
Description: We are hiring CDL-A Drivers SYGMA provides delivery services for some of the largest food chains in the country. We are looking for Delivery Drivers
Company: The SYGMA Network
Location: Harrisburg
Posted on: 04/25/2019

Stay at home Customer Service starting TODAY !!
Description: Set Your Own Hours Work from Home Our 25 year old A rating with the BBB Company is adding
Company: MAH Benefits
Location: Reston
Posted on: 04/25/2019


Supermarket shopper car required
Description: Earn money shopping and
Company: instacart
Location: Sterling
Posted on: 04/25/2019

Inbound Customer Service
Description: Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home (more...)
Company: Mommy Jobs OnLine
Location: Wilmington
Posted on: 04/25/2019

Wanted! Professional Customer Service Personnel
Description: We are currently looking for people wanting to work from home. We are a fast growing and developing health benefits company. We have been active for
Company: Garcia Healthcare
Location: Reston
Posted on: 04/25/2019

Customer Service Representatives to Telecommute
Description: Work at Home No Experience Required and Daily Pay Work with the largest discount health benefits company nationwide - Work from Home - PT / FT Entry Level positions available. 26-year-old, nationally
Company: Mrs.
Location: Lancaster
Posted on: 04/25/2019

Dining Room Supervisor- Matchbox Direct Hire
Description: We are seeking a Dining Room Supervisor in our many locations in Northern Virginia. REPORTS TO: Assistant Mangers or Manager on DutyCLASSIFICATION: Non-ExemptPOSITION OBJECTIVEThe Dining Hall Supervisor (more...)
Company: Apertus Partners
Location: Reston
Posted on: 04/25/2019

Customer Service Opportunity
Description: Our Healthcare Company is looking for individuals and leaders to help expand business in the local area. We offer
Company: IBO
Location: Wilmington
Posted on: 04/25/2019

Cashier - Part Time Job
Description: BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we're a multibillion dollar operation with more than 200 clubs in 16 states (more...)
Company: BJ's Wholesale Club, Inc.
Location: Lancaster
Posted on: 04/25/2019

Log In or Create An Account

Get the latest Maryland jobs by following @recnetMD on Twitter!

Silver Spring RSS job feeds