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Customer Service Project Seasonal Part-Time (PICS 2019)

Company: The Maryland-National Capital Park and Planning Co
Location: Silver Spring
Posted on: November 9, 2019

Job Description:

DescriptionThe Montgomery Parks Public Information & Customer Service (PICS) office seeks part-time seasonal support for a project-based contract. The project consists of approximately 65 hours of work, which, at 20-25 hours per week, will amount to an approximate three-week project duration. Work hours are flexible, to occur during the hours of Monday-Friday, 8am-5pm.Under the supervision of the PICS Manager, the individual will work in the Customer Relationship Management (CRM) system, Microsoft Dynamics, to perform digital data entry on outdated case records. Ideal candidates are patient, detail-oriented, self-starters, and are comfortable with technology. On the job training is provided.Critical Duties Include:Use discernment to review outdated correspondence to identify if the situation still necessitates a follow-up customer response or action item.Escalate high priority cases in need of response.Research case details using online atlases, maps, Montgomery Parks' website, and search engines.Use proper grammar, spelling, and punctuation for data entry and case descriptions.Hourly salary rate $11.60 - $14.50 per hour.Minimum QualificationsHigh school diploma or GEDSupplemental InformationImportant Worker CharacteristicsKnowledge of: exceptional customer service principles and practices, Montgomery Parks' facilities and The Maryland-National Capital Park and Planning Commission, proper office etiquette, confidentiality of information, and sensitivity to customers requiring accessible services.Skill in: writing, editing, communication, operation of Microsoft programs (specifically Dynamics (CRM), Outlook, and Teams).

Keywords: The Maryland-National Capital Park and Planning Co, Silver Spring , Customer Service Project Seasonal Part-Time (PICS 2019), Hospitality & Tourism , Silver Spring, Maryland

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