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Director of Human Resources and Client Services

Company: Regional Hiring Company
Location: Silver Spring
Posted on: June 12, 2018

Job Description:

Job DescriptionA national home care agency, based in Silver Spring, Maryland, is looking for someone with a proven track record of success in people management to join our organization. Our 20-year business provides non-medical care to seniors in Montgomery County and Washington, DC. The Director of HR and Client Services provides leadership and management of our dynamic, feel-good business, specifically with oversight of recruitment, hiring, engagement, and training our field staff as well as ensuring our client’s experience is top notch! At least 3-5 years of management experience required. Great supportive team! Send resume, salary history, and salary requirements to dwe357@yahoo.com.Reports to: PresidentManagement Responsibilities:

  • Achieve the company’s annual operational revenue and other operational goals by the stated milestones.
  • Provide leadership and management of the HR Department, focusing on operational efficiency and staff performance related to recruitment, retention, and engagement.
  • Provide leadership and management of the Client Services Department, focusing on operational efficiency and staff performance related to client and field staff satisfaction.
  • Manage outcomes of HR and Client Services activities and direct changes that will drive achievement of operational goals.
  • Lead quarterly accountability meetings with each department staff member, focusing on their growth and development.
  • Manage critical numbers and report monthly to President.Other Key Responsibilities:
    • Conduct and manage all inquiries for our services, using the consultative sales process.
    • Monitor, discipline, and document any issues and concerns with field staff.
    • Monitor FMLA and ADA requests.
    • Maintain positive and professional relationships with community referral partners.
    • Develop and coordinate field staff training, 3x/year.
    • Assist with recruiting, hiring, and training new office staff.
    • Review/sign off on all office staff timesheets, semi-monthly.
    • Conduct care consultations and introductions, using the consultative sales process, when necessary.Qualifications:
      • College degree or equivalent work experience.
      • 3-5 years of management experience required
      • Strong organizational team
      • Successfully pass a background check
      • Must possess valid driver’s license
      • Must be proficient in Word and Excel.

        Keywords: Regional Hiring Company, Silver Spring, Director of Human Resources and Client Services, Human Resources, Silver Spring, Maryland

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