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Technical Writer

Company: RedJack
Location: Silver Spring
Posted on: February 14, 2021

Job Description:

We are looking for people who share our core values of heroism, audacity, curiosity, and excellence to join our team. We are a tight-knit group of engineers, analysts, and business professionals who have organically built a company that monitors more than 8% of the Internets public IP space and 40 trillion business communications per year. We've had a huge impact on the Fortune-50 and Government sectors over the past year, so we're looking to grow rapidly while maintaining our culture and diversity.
As a cyber resilience company, we solve security, continuity, regulatory, and efficiency problems for our customers. Youll help protect the jobs and security of millions of people while working on and advancing novel techniques in computer science. Youll be connected to everything thats happening and everyone directly supports the mission.
Your job
As the Technical Writer with Redjack, you will be responsible for authoring and editing a variety of documentation that will be published across multiple platforms. Your day-to-day will include supporting the Customer Success Team with projects that improve and enhance Redjacks messaging for both technical and non-technical audiences. In this role, you will partner with subject-matter-experts (SMEs) and colleagues in different departments to write, revise, and publish white papers, reports, and as-needed marketing materials.
The ideal candidate is a technically minded, self-starter who navigates ambiguity with ease and enjoys collaboration but is confident operating independently as well. If youre interested in joining us in our mission to successfully communicate the value of Redjacks products and services, then we want to hear from you.
Responsibilities Include:


Author a variety of documentation including, white papers, proposals, step-by-step deployment guides, and FAQs to improve product understanding and enhance the onboarding experience for new Redjack employees
Communicate highly technical information about complex IT systems and products into simplistic language for end-users, key stakeholders, and partners
Collaborate across teams and meet with authors to review documents, compile inputs/corrections, resolve incompatible comments, and provide final publishable documentation
Edit and identify logical inconsistencies in content to ensure message accuracy and consistent voice and tone

Your job
What were looking for to start:

You have demonstrated success working as a technical writer and you are able to explain in simple language technical ideas that are difficult for the average reader to understand.
You have foundational understanding / experience working with cybersecurity technologies.
You have experience working with developers, end users, and key stakeholders to create work products.
You have a meticulous eye for detail and strong organizational skills and ability to self-start.
You have a bachelor's degree in communication, engineering, or a related field, or equivalent training, fellowship, or work experience.

PM20 PI129272570

Keywords: RedJack, Silver Spring , Technical Writer, IT / Software / Systems , Silver Spring, Maryland

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