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Vice President, Sr Director, Information Technology

Company: Hostelling International USA
Location: Silver Spring
Posted on: September 24, 2022

Job Description:

About Hostelling International USA (HI USA) -
HI USA is a national, -non profit organization founded on the enduring belief in the power of travel to foster a deeper understanding of people, places and the world around. For over 80 years, HI USA has offered a network of affordable hostels to facilitate interaction among people from diverse backgrounds, from across the country and around the world.
The Head of IT will be responsible for building, sustaining, and supporting a technology strategy,platform and operation that will enable the collection, storage, sharing and multi-faceted use of all types of data, with the goal of seamless access to information anytime, anywhere. The Head of IT will be responsible for systems related to reservations, customer relationship management -(CRM), property management, communications, e-commerce, membership, fundraising, content management (CMS), knowledge management, volunteers, accounting, and human resources. -As a member of the leadership team, the Head of IT will partner with other HI USA departments on a national level to ensure effective promotion and delivery of all HI USA priorities.
The Head of IT will be a highly visible leader, team builder and collaborator encompassing the values of servant leadership and HI USA's Success Through Service values. The Head of IT must be willing and able to work to solve day to day IT problems as well as oversee the department and the team.
** Please include a cover lettertelling us why you would like to join the HI USA team as Head of IT. -
Key Responsibilities:


Develop and maintain information technology strategies and plans, identifying innovative solutions to HI USA strategic initiatives.
Ensure that information technology plans are effectively aligned with strategic plans.
Coordinate technology service delivery and support to a highly dispersed organization (central office plus hostels and field staff in multiple locations) committed to operating in the Cloud.
Develop, coordinate, and support customer relationship management systems that must respond to the organization's interconnected information needs related to hostel guests, members, volunteers, donors, and advocates.
Develop, coordinate, and support the technology needs of hostel operations, including reservations and property management systems, and of central departments (Finance, HR, Volunteers, Donors, etc.). -
Develop, coordinate, and support technology related to communications, knowledge management and information needs of the staff of HI USA. -
Ensure that all technology and research solutions (both internal and external) are delivered in a timely and cost-effective manner. -
Ensure that the Executive Team is kept up-to-date and well-educated on strategic technology issues, concerns, and opportunities within HI USA.
Perform other duties as assigned.

Leadership and Strategic Planning -

Participate in the development and execution of organization wide strategy as a member of the executive leadership team. Work closely with senior leadership to develop, oversee, and achieve multi-year operating plans, goals, and objectives. -
Create and foster a work environment that values diversity of perspectives and encourages contributions by all team members. Support, develop, supervise, and evaluate team members. -
Promote positive relations with partners, vendors, and distributors.
In partnership with senior leadership, identify opportunities and risks for delivering HI USA's products and services, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to business success.
Create/enhance risk management strategy, policies, processes, and controls to mitigate organization exposure
Establish division strategy and annual operating plans that clearly align with, support, and reinforce organization-wide strategy and plans, and proactively educate others within HI USA about the linkages.

Triple Bottom line and Success Through Service

Ensure adherence to Triple Bottom Line and Success through Service principles. Collaborate with senior leadership and other staff to promote environmental, financial, and social responsibility. -
Develop and manage departmental budgets.
Lead a cross-divisional process to prioritize and approve IT investments

-
Skills/Qualifications:
Education and Experience

Bachelor's degree in computer science, information systems or business administration (or equivalent experience); supplemented with courses and certifications in current technology.
Minimum of ten years in Information Technology related positions, with at least five years in a management position. -
Work experience in a multi-unit, geographically dispersed organization is essential.
At least five years of technology experience in a related environment (nonprofit, hospitality, travel, membership)
Experience with Salesforce.com, Google Apps or similar types of applications.
Knowledge of computer languages (HTML, CSS, SQL, etc) preferred
Experience with customer relationship management systems a big plus.

Skills -

Well-rounded broad technology skills
Exceptional service orientation executed in a highly collaborative, communicative, and patient manner
Ability to remain calm under pressure.
Proven track record of accomplishment in technology decisions, planning, execution, and implementation
Ability to be both strategic and operational, including hands-on technology support and training to staff
Ability to interpret and/or discuss information with different audiences, including terminology or concepts that may not be familiar to others
Ability to work within an organization that is highly entrepreneurial and staff who are strongly committed to bottom-line results. -
Ability to build and maintain relationships between staff, management, and vendors.
Ability to maintain an in-depth, broad, and current knowledge of technology and techniques.
Ability to implement positive change through complex solutions under challenging circumstances.
Ability to impact strategic, tactical, and administrative issues positively and productively is essential.
Change management skills.
Flexible, resourceful, and adaptable style; a collaborative and proactive approach is a must. -
A demonstrated commitment to diversity and inclusion; and ability to work well with people with a very wide diversity of demographic and cultural characteristics.

Keywords: Hostelling International USA, Silver Spring , Vice President, Sr Director, Information Technology, IT / Software / Systems , Silver Spring, Maryland

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