?Provides phone and in-person IT assistance to the end user
?Provides hardware and software setup and installation services to
end user community. Installs operating systems, applications
software, security patches, and basic hardware components.
?Uses enterprise imaging and software deployment software to image
workstations and push software installations and upgrades to
?Troubleshoots hardware and software issues with a variety of
technologies including workstations and laptops (Windows and Mac
operating systems), network connectivity, remote access,
smartphones and tablets, videoconferencing equipment, peripherals
(e.g. printers, scanners, etc.), commercial software (e.g.
Microsoft Office, SAS, Adobe Creative Cloud, etc.).
?Documents support requests and updates service requests as
?Works collaboratively with ITS systems administrators to resolve
service requests, bridging communications between the end users and
ITS systems administrators.
?Provides one-on-one training and assistance as needed.
?Configures audio-visual equipment for use at meetings and
conferences, including videoconferencing equipment.
Bachelor?s degree in a computer-related field or equivalent, or
High School degree plus two years of experience in a computer
support-related position. Strong emphasis on customer service and
communication. Good verbal and written communication skills. Must
be proficient in Microsoft Office software. A+, MTA, or MCSA:
Windows 7 or Windows 8 certification preferred. Must be capable of
lifting items (boxes, computer equipment, etc.) weighing up to 30
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected