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Location: Silver Spring
Posted on: July 4, 2024

Job Description:


?Provides phone and in-person IT assistance to the end user community.

?Provides hardware and software setup and installation services to end user community. Installs operating systems, applications software, security patches, and basic hardware components.

?Uses enterprise imaging and software deployment software to image workstations and push software installations and upgrades to workstations.

?Troubleshoots hardware and software issues with a variety of technologies including workstations and laptops (Windows and Mac operating systems), network connectivity, remote access, smartphones and tablets, videoconferencing equipment, peripherals (e.g. printers, scanners, etc.), commercial software (e.g. Microsoft Office, SAS, Adobe Creative Cloud, etc.).

?Documents support requests and updates service requests as directed.

?Works collaboratively with ITS systems administrators to resolve service requests, bridging communications between the end users and ITS systems administrators.

?Provides one-on-one training and assistance as needed.

?Configures audio-visual equipment for use at meetings and conferences, including videoconferencing equipment.


Bachelor?s degree in a computer-related field or equivalent, or High School degree plus two years of experience in a computer support-related position. Strong emphasis on customer service and communication. Good verbal and written communication skills. Must be proficient in Microsoft Office software. A+, MTA, or MCSA: Windows 7 or Windows 8 certification preferred. Must be capable of lifting items (boxes, computer equipment, etc.) weighing up to 30 pounds.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Silver Spring , HELP DESK - CONTRACT TO HIRE - SILVER SPRING, MD, IT / Software / Systems , Silver Spring, Maryland

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