Sr. Technical Account Manager, National Security - ES US-ADC
Company: Amazon Web Services, Inc.
Location: Herndon
Posted on: July 10, 2025
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Job Description:
Would you like to join one of the fastest-growing organizations
within Amazon Web Services (AWS) and help customers of all
industries and sizes gain the best value and service from AWS? At
AWS Enterprise Support we’re looking for a Sr. Technical Account
Manager (TAM) to support our customers’ creative and transformative
spirit of innovation across all technologies, including Compute,
Storage, Database, Machine Learning, AI, Big Data, Security,
Networking, Serverless and more. This is not a sales role, but
rather an opportunity to be the strategic technical advisor and
‘voice of the customer’ to National Security customers. As a TAM,
you will help craft and execute strategies to drive our customers’
adoption and use of AWS services, including EC2, S3, DynamoDB & RDS
databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager,
CodePipeline, IoT, and many more. Your technical acumen and
customer-facing skills will enable you to effectively represent AWS
within a customer’s environment, and drive discussions with senior
leadership regarding incidents, trade-offs, support and risk
management. You will provide advocacy and strategic technical
guidance to help plan and build solutions using best practices, and
proactively keep your customers’ AWS environments operationally
healthy. The close relationships developed with your customers will
allow you to understand their business/operational needs and
technical challenges, and help them achieve the greatest value from
AWS. This position will require the ability to travel 10% or more
as needed. The TAM is the centerpiece of value to our National
Security customers. If you wish to be at the forefront of
innovation, come join us! This position requires that the candidate
selected be a US Citizen and must currently possess and maintain an
active TS/SCI security clearance with polygraph. About the team
About AWS AWS values diverse experiences. Even if you do not meet
all of the preferred qualifications and skills listed in the job
description, we encourage candidates to apply. If your career is
just starting, hasn’t followed a traditional path, or includes
alternative experiences, don’t let it stop you from applying. Why
AWS? Amazon Web Services (AWS) is the world’s most comprehensive
and broadly adopted cloud platform. We pioneered cloud computing
and never stopped innovating — that’s why customers from the most
successful startups to Global 500 companies trust our robust suite
of products and services to power their businesses. Inclusive Team
Culture Here at AWS, it’s in our nature to learn and be curious.
Our employee-led affinity groups foster a culture of inclusion that
empower us to be proud of our differences. Ongoing events and
learning experiences, including our Conversations on Race and
Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop
embracing our uniqueness. Mentorship & Career Growth We’re
continuously raising our performance bar as we strive to become
Earth’s Best Employer. That’s why you’ll find endless
knowledge-sharing, mentorship and other career-advancing resources
here to help you develop into a better-rounded professional.
Work/Life Balance We value work-life harmony. Achieving success at
work should never come at the expense of sacrifices at home, which
is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there’s
nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS - 5
years of technical engineering experience with operational
parameters and troubleshooting for one of the following: Compute /
Storage / Networking / CDN / Databases / AI/ML / DevOps / Big Data
and Analytics / Security / Applications Development in a
distributed systems environment - Bachelor’s Degree in Computer
Science, Math, or related discipline required, or 5 years of
equivalent work experience - Internal enterprise or external
customer-facing experience as a technical lead - Current, active US
Government Security Clearance of TS/SCI with Polygraph PREFERRED
QUALIFICATIONS - 7 years of technical engineering experience in
operational parameters and troubleshooting for three (3) or more of
the following: Compute / Storage / Networking / CDN / Databases /
DevOps / Big Data and Analytics / Security/ Applications
Development in a distributed systems environment - Experience in
Informational Technology operations - Professional oral and written
communication skills, presenting to an audience containing one or
more decision maker(s) - Experience in a 24x7 operational services
or support environment - Experience with AWS services and/or other
cloud offerings Federal/DoD Clearances Amazon is an equal
opportunity employer and does not discriminate on the basis of
protected veteran status, disability, or other legally protected
status. Our inclusive culture empowers Amazonians to deliver the
best results for our customers. If you have a disability and need a
workplace accommodation or adjustment during the application and
hiring process, including support for the interview or onboarding
process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more
information. If the country/region you’re applying in isn’t listed,
please contact your Recruiting Partner.
Keywords: Amazon Web Services, Inc., Silver Spring , Sr. Technical Account Manager, National Security - ES US-ADC, IT / Software / Systems , Herndon, Maryland