Telephony Analyst
Company: Reli Group
Location: Savage
Posted on: April 1, 2026
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Job Description:
Description About Us: At RELI Group, our work is grounded in
purpose. We partner with government agencies to solve complex
challenges, improve public health, strengthen national security,
and make government services more effective and efficient. Our team
of over 500 professionals brings deep expertise and a shared
commitment to delivering meaningful outcomes. Behind every solution
is a group of experts who care deeply about impact—whether we’re
supporting data-driven decisions, modernizing systems or
safeguarding critical programs. RELI Group is seeking a Telephony
Analyst to manage and support internal-use telephony systems for
our Homeland Security customer. This role provides technical
leadership for the configuration, maintenance, and troubleshooting
of enterprise telephony infrastructure, with responsibilities
spanning operating systems, networking, security, and application
support. Responsibilities: Manage and support enterprise telephony
systems across these programs, including hardware, software,
peripherals, and call applications such as WFO/WFM, CMS, and call
recording platforms. Install, configure, operate, monitor, and
maintain enterprise infrastructure, including web servers (e.g.,
IIS), application servers, and telecom hardware (e.g., Dell
PowerEdge servers, Anaya J Series phones). Install, configure,
troubleshoot, and resolve issues related to telephony systems,
Unix/Linux/Windows servers, network connectivity, and system
integrations with Active Directory, DNS, DHCP, and LDAP.
Collaborate with cross-functional teams to implement telephony
solutions that ensure high availability, call quality, and
compliance with security and performance standards. Apply regular
and emergency patches to Windows Server environments to maintain
security and compliance. Perform system upgrades and migrations,
including planning, testing, and execution. Conduct regular system
health checks and preventive maintenance. Coordinate with security
teams to address audit findings and implement appropriate
remediations. Other tasks as assigned. Qualifications Active Secret
security clearance. Due to contract requirements, only US Citizens
can be considered. Candidates with dual citizenship cannot be
considered. Minimum of 7 years of experience supporting telephony
systems in a systems administrator or engineer role. Experience
with Windows Server environments, including installation, patching,
and troubleshooting. Experience with telephony platforms, including
Avaya and call recording/workforce management applications.
Experience with VMware environments, including ESXi and vCenter,
for installation, upgrades, troubleshooting, and ESXi certificate
management. Networking experience including IPv4, ports/protocols,
and monitoring. Familiarity with remediation and validation of
security vulnerabilities in a Windows Server environment.
Proficiency with managing and monitoring infrastructure, including
telephony peripherals and server systems. Knowledge of
client/server certificate management. Experience with Active
Directory and Group Policy Administration. Candidates must reside
within a commutable distance for daily onsite work and on-call
requirements. This contract supports systems that require 24x7x365
uptime. Candidates must be willing and able to meet recall
requirements, including participation in a rotational on-call
schedule. Preferred/Desirable Skills: Prior DHS suitability
Scripting experience (PowerShell, Linux) Experience with
virtualization technologies (VMWare) Demonstrated experience with
Active Directory and Group Policy administration Experience with
security vulnerability remediation and validation EEO Employer:
RELI Group is an Equal Employment Opportunity / Affirmative Action
employer. All qualified applicants will receive consideration for
employment without regard to race, color, national origin,
ancestry, citizenship status, military status, protected veteran
status, religion, creed, physical or mental disability, medical
condition, marital status, sex, sexual orientation, gender, gender
identity or expression, age, genetic information, or any other
basis protected by law, ordinance, or regulation. HUBZone: We
encourage all candidates who live in a HUBZone to apply. You can
check to see if your address is located in a HUBZone by accessing
the SBA HUBZone Map . The annual salary range for this position is
$65,000 to $95,000. Actual compensation will depend on a range of
factors, including but not limited to the individual’s skills,
experience, qualifications, certifications, location, other
business and organizational needs, and applicable employment laws.
The estimate displayed represents the typical salary range for this
position and is just one component of the total compensation
package for employees. RELI Group provides a variety of additional
benefits to its employees. For additional details on the benefits
that RELI Group offers click here
Keywords: Reli Group, Silver Spring , Telephony Analyst, IT / Software / Systems , Savage, Maryland
