Technical Support Analyst (Tier II)
Company: Harmonia Holdings Group
Location: Washington
Posted on: April 2, 2026
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Job Description:
Harmonia Holdings Group, LLC is an award-winning, rapidly
growing federal government contractor committed to providing
innovative, high-performing solutions to our government clients and
focused on fostering a workplace that encourages growth,
initiative, creativity, and employee satisfaction. Description
Title: Technical Support Analyst (Tier II) Location: Washington,
D.C. (Onsite) Terms: Full-time Clearance: Active Top Secret with
SCI eligibility Travel: Position Description We have an exciting
full-time opportunity for a Technical Support Analyst (Tier II) to
join our growing team! Technical Support Analysts (Tier II) are
responsible for the installation, configuration, maintenance, and
security of an organization's computer systems. They ensure the
smooth operation of mission critical IT infrastructure and provide
technical support to end-users. This role requires an active
Top-Secret clearance with the ability to obtain SCI.
Responsibilities: System Configuration and Maintenance: Install,
configure, and maintain operating systems, applications, and
software patches. Monitor system performance and troubleshoot
issues to ensure optimal operation. Security Management: Implement
security measures to protect systems from unauthorized access,
viruses, and other cyber threats. Conduct regular security audits
and apply patches and updates as needed. Helpdesk Support: Provide
technical support to end-users, including troubleshooting hardware
and software issues, setting up user accounts, and resolving
connectivity issues. Backup and Recovery: Implement backup and
disaster recovery solutions to protect data integrity and minimize
downtime. Test backup systems regularly to ensure reliability.
Documentation and Reporting: Maintain accurate documentation of
system configurations, procedures, and troubleshooting steps.
Generate reports on system performance, capacity, and security.
Automation and Optimization: Identify opportunities to automate
repetitive tasks and streamline system administration processes.
Implement automation tools and scripts to improve efficiency.
Collaboration and Communication: Collaborate with other IT teams
and departments to support organizational goals and initiatives.
Communicate effectively with stakeholders to ensure alignment and
transparency. Required: Active Top-Secret clearance with
eligibility for Sensitive Compartmented Information (SCI) access
required. Bachelor's degree in Information Technology, Computer
Science, or related field preferred. 3 years of experience in IT /
Technical support, system administration or a related role.
Security Certification. Willingness and ability to flex between 1
st and 2 nd shift (6am to 2pm Eastern OR 2pm to 10pm Eastern)
Preferred Qualifications: Strong knowledge of Windows and/or Linux
operating systems. Experience with virtualization technologies such
as VMware or Hyper-V. Familiarity with networking concepts and
protocols. Excellent troubleshooting and problem-solving skills.
Exceptional communication and interpersonal skills.
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Here at Harmonia we are pleased to have been repeatedly recognized
for our outstanding work culture, the innovative work we do, and
the employees on our team who make a difference each day. Some of
these recognitions include: Recognized as a Top 20 "Best Place to
Work in Virginia" Recipient of Department of Labor's HireVets Gold
Medallion Great Place to Work Certification for five years running
A Virginia Chamber of Commerce Fantastic 50 company A Northern
Virginia Technology Council Tech 100 company Inc. 5000 list of
fastest growing companies for eleven years Two-time SBA SBIR
Tibbett's Award winner Virginia Values Veterans (V3) Certification
We recognize that every bit of our success is the result of our
teams of hard-working, motivated, and innovative professionals who
are proud to call themselves part of the Harmonia family! In
addition to competitive compensation, a family-focused culture, and
a dynamic, productive work environment, we offer all full-time
employees a variety of benefits including, but not limited to
Traditional and HSA- eligible medical insurance plans 100%
employer-paid dental and vision insurance options 100%
employer-sponsored STD, LTD, and life insurance 5% 401(k) company
matching Flexible-schedules and teleworking options Paid holidays
and PTO Accrual Plans Paid Parental Leave Professional development
and career growth opportunities Team and company-wide events,
recognition, and appreciation and so much more! Check out our
LinkedIn , Facebook , and Instagram to find out a little more about
who we are and if we are the right next step for your career!
Harmonia is an Equal Opportunity Employer providing equal
employment opportunity to all employees and applicants for
employment without regard to race, color, religion, national
origin, age, gender, gender identity, sexual orientation,
disability, or genetics. Harmonia does and will take affirmative
action to employ and advance in employment individuals with
disabilities and protected veterans. To perform the above job
successfully, an individual must possess the knowledge, skills, and
abilities listed; meet the education and work experience required;
and must be able to perform each essential duty and responsibility
satisfactorily. Other duties in addition to those listed may be
assigned as necessary to meet business needs. Reasonable
accommodation will be made to enable an applicant with a disability
to successfully apply for and/or perform the essential duties of
the job. If you are in need of an accommodation, please contact
HR@harmonia.com .
Keywords: Harmonia Holdings Group, Silver Spring , Technical Support Analyst (Tier II), IT / Software / Systems , Washington, Maryland
