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Learning and Development Manager

Company: Verizon
Location: Silver Spring
Posted on: July 12, 2019

Job Description:

What you'll be doing... You will explore what our people need to learn to be even better. Your programs and learning approaches will align with our business needs and be highly effective and in tune with our culture. You'll design learning solutions that are engaging, fun and most importantly build those capabilities needed to enable our people to create the Verizon of the future. Collaborating with stakeholders to determine learning needs and the best delivery approach. Creating innovative learning solutions for sales, products, customer service, and employee development. Managing projects to create effective learning solutions on time and on budget. Evaluating program effectiveness and continuously improving our solutions. Providing regular updates to senior leadership on progress and results achieved. Specifically supporting Go to Market and marketing initiatives for Fios and other home solutions. Designing learning experiences for priority complex, multi-channel/enterprise-wide learning to thread the comprehensive story (purpose, picture, plan, and each channel's role/part), marketing creative and messaging throughout the learning deliverables. Ensuring each channel's learning content related to the project, is aligned with external brand messaging and imagery. What we're looking for... You're energized by discovering the best new learning approaches and applying them to create engaging learning programs. You seek feedback and understand the importance of continuous improvement. You gain satisfaction from managing projects to meet key learning objectives and then seeing the impact of strong learning programs on the performance of the business. Specific to this role, you'll need to have: Strong networking & relationship building skills with employees at all levels of the business. Excellent verbal & written skills, including experience providing feedback to others on learning programs, and managing feedback from stakeholders. Demonstrated ability to lead with minimal, if any, management direction and/or supervision and ability to lead projects and meet milestones. Demonstrated ability to quickly adapt to and manage changing environments as well as ability to guide employees through the change management process. Proficiency in design tools such as Articulate, Storyline, Captivate and Flash (or equivalent e-learning tools); audio and video editing software; Adobe Creative Cloud; Adobe Connect; GoAnimate; Microsoft Word, Excel and PowerPoint. Ability to work flexible hours as required by the needs of the business. Some overnight and weekend/evening travel also required. Even better if you have: Experience leading leaders and remote teams. Knowledge of adult learning principles and learning effectiveness (ROI). Four or more years of formal learning development experience developing content for priority, complex, long duration multi-channel/enterprise-wide learning projects in VCM, wireless Go to Market, wireless Primary Systems or wireless Operations. Advanced skills in conducting needs analysis and recommending learning solutions that drive performance and business results. Demonstrated ability to lead with minimal, if any, management direction and/or supervision, and ability to lead project milestones, SME and leadership reviews When you join Verizon... You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Keywords: Verizon, Silver Spring , Learning and Development Manager, IT / Software / Systems , Silver Spring, Maryland

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