Operations Supervisor

Company: GOODWILL IND OF THE CHESAPEAKE INC
Location: Baltimore
Posted on: February 15, 2026

Job Description:

Job Description Job Description Operations Supervisor Full?Time • $20.67–25.84 / Hourly JOB SUMMARY: The Operations Supervisor oversees assigned staff at the recycling center including material handlers, forklift operators, and yard jockeys. The Operations Supervisor ensures retail stores are serviced in a timely manner with requested product. ESSENTIAL DUTIES & RESPONSIBILITIES: Provides direct supervision of assigned staff, prioritizing and assigning tasks for completion; Supervises and works in baler operations, which includes loading and unloading of trailers and clean-outs, store shipments and salvage pick-ups; Supervises staff schedules to ensure smooth operations while meeting deadlines and controlling overtime Conducts training for new hires on department procedures, policies, equipment usage and safety practices Conducts facility inspections documenting finding and presenting recommendations for improvements; Ensures good housekeeping practices promoting safe working conditions Reviews pre-sorted and post-route slips ensuring appropriate routes are followed Completes and submits incident reports in a timely manner; Conducts thorough investigations of all incidents making recommendations for improvements; Ensures adequate and proper usage of personal protective equipment (PPE) Forecasts trailer and truck needs for donation sites and stores Opens and closes the building according to company policies and procedures Completes daily security spot checks to control company assets Promotes, ensures and models excellent customer service in internal and external customers Ensures proper record keeping and prepares and submits accurate reports in a timely manner Provides support to Operations Manager EDUCATION AND/OR EXPERIENCE: High School diploma or equivalent preferred One-year supervisory experience in a warehouse or distribution environment; can be substituted with 3 or more years in a GIC Material Handler/Forklift Operator role at the Sustainability Center. CERTIFICATES, LICENSES, REGISTRATIONS: Maintains an active forklift operator’s certification. License must be earned within 30 days of hire. SCOPE OF SUPERVISION: Directly supervises warehouse staff including Material Handlers and Forklift Operations; Typically supervises a staff of 12 – 15 full time employees Employees under scope of supervision are at same location QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS, AND ABILITIES: Ability to clearly communicate instructions and information in-person and over the telephone Ability to complete tasks with numerous interruptions Ability to manipulate numbers Basic computer skills with the ability to type; Basic knowledge of email, internet and Microsoft Office products such as Word and Excel Ability to prioritize and complete tasks with little direct supervision Working knowledge to operate warehouse equipment such as manual and electric hand-jacks, forklifts, bailers, yard jockey trailer and trucks PHYSICAL REQUIREMENTS: Medium Lifting up to 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons. WORK ENVIRONMENT: Moderate Employees may be exposed to moving mechanical parts, wet and/or humid conditions, fumes or airborne particles and outside weather conditions. The noise level is usually moderate. JOB DESCRIPTION REVIEW: I understand this job description and its requirements. I understand that I am expected to complete all duties listed here and others as assigned. I understand the job functions may be changed from time to time. I can perform the essential functions of this position with or without accommodation. I understand that if I need accommodation for this position, I will inform management of my accommodation needs. EOE. Including Disability/Vets Goodwill Industries of the Chesapeake offer a wide range of benefits to employees! Click here for more info: https://goodwillches.org/about -us/goodwill-careers/

Keywords: GOODWILL IND OF THE CHESAPEAKE INC, Silver Spring , Operations Supervisor, Logistics, Transportation & Drivers , Baltimore, Maryland