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Senior Front Desk Associate- Downtown Silver Spring

Company: Massage Envy
Location: Silver Spring
Posted on: February 11, 2020

Job Description:

OverviewJob SummaryWe are seeking an experienced polished professional who is passionate about wellness. This opportunity is for a Full Time Senior Front Desk Associate. The ideal candidate will have 2-3 years of customer service and/or sales experience- preferably in a luxury hotel, high-end retail, or spa environment and also possess a strong entrepreneurial spirit.FLEXIBLE HOURS REQUIRED 8am-10pm 7 days a week!--What We'll Accomplish TogetherKey Role Functions

  • Providing excellent customer service and experiences to all clients and members through the answering of phone calls, setting appointments, greeting clients and membership sales and management.
  • Assist in management of all daily operations of the Spa.
  • Communicate sales promotions and service options with clients
  • Train, monitor, and coach performance of sales and service staff.
  • Membership education and sales- including sales goals and incentives
  • Passionately promote products and services with effective, clear communication
  • Communicate with Service Provider team and maximize appointment bookWhat it Takes to SucceedRole Requirements
    • Proven passion for communicating with people and providing consistent, excellent service
    • Capability to work flexible hours including nights, weekends and some holidays
    • Excellent verbal and written communication skills
    • A fast learner, with a positive attitude; remain calm in fast pace environment
    • Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
    • A strong team player with the ability to work independently under minimal supervision
    • Exceptional organizational skills including attention to detail and multi-tasking
    • Critical thinking skills, including customer conflict resolutionQualifications and SkillsBachelors Degree A MUSTBenefitsMedical and Dental after 90 days of successful employment--If--you're ready to lead the charge to help people feel their best, we can't wait to meet you.--------*Massage Envy Franchising, LLC (MEF) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.--

Keywords: Massage Envy, Silver Spring , Senior Front Desk Associate- Downtown Silver Spring, Other , Silver Spring, Maryland

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