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Contact Center Solutions Architect

Company: Optello
Location: Silver Spring
Posted on: September 3, 2020

Job Description:

Very flexible on location for this role as highly qualified candidates can work remotely when applicable.Leading solutions provider & VAR partnered with Cisco, Avaya, Genysys, EMC / DELL, VMware, Microsoft, Amazon, and Google is in growth mode and seeking a talented Contact Center Solutions Architect to support Sales and Pre Sales Engineering for relevant solutions in the region.You will be part of of one of the fastest growing practices within our organization. Great opportunity to make a huge impact and be in a high level role with a lot of visibility.You can be located anywhere in the country for this role and have the ability to work remotely from home when not in front of clients and / or travelling for strategic company / division initiatives.Top Reasons to Work with Us Opportunity to join a practice that is is rapid growth mode Very competitive comp plan offered to qualified individuals Opportunity to work remotely from home when not in front of clientsWhat You Will Be DoingRoles And Responsibilities Contact Center PreSales for qualified deals. Provide technical and consultative assistance to sales in the design of complex contact center solutions. Assist in the completion of RFP, RFI, RFQ as required Create Bill of Materials (BOM) Perform technical presentations to customers, partners, and prospects Prepare technical demonstrations in a lab as required Perform presentations of deployment methodology and technical best practices. Assist in the development of contact center documents for presales Perform reviews of Scope of Work(s) SOW(s). Participate is Detail Design Sessions with Clients Keep up-to-date on newly released versions of Contact Center Eco System and Partners, such as Cisco, Amazon, Twilio, Genesys, and 3rdparty contact center products Keep up-to-date on relevant competitive solutions, products and services Maintain current certifications and obtain new contact center certifications as they become availableWhat You Need for this PositionSkills Needed And Requirements 10+ years of related experience with the Cisco / Avaya / Genysys Contact Center Solutions Engineering space Previous experience in Pre Sales Engineering within the Contact Center space Strong technical and business Presentation skills Strong experience working within the Professional Services space is required. Experience working at a VAR is also highly desired.What's In It for You Permanent position that offers a great growth opportunity along with VERY competitive compensation, full benefits, vacation, paid training / certs and a flexible schedule. Great regional lead position within an established and fast growing environment that still is national but still has the small company "feel" where you won't get lost in the masses. Very flexible on location for the right individual.Interviews will be conducted immediately for qualified candidates; Please apply today or send your resume to: Chuck.Cooke@Optello.comEmail Your Resume In Word ToLooking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:Chuck.Cooke@Optello.comPlease do NOT change the email subject line in any way. You must keep the JobID: linkedin : CK-1590593 -- in the email subject line for your application to be considered.***Chuck Cooke - VP of Recruiting, Southern Region - OptelloApplicants must be authorized to work in the U.S.Optello is proud to be an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.Optello will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Keywords: Optello, Silver Spring , Contact Center Solutions Architect, Other , Silver Spring, Maryland

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