Subject Matter Expert – Family and Community Engagement ?
Silver Spring, MD • ID: 20799 •
*This position is in anticipation of an awarded contract.*
Under the supervision of the Director of Reliability and
Training, the position will serve as the Subject Matter Expert in
the area of Family and Community Engagement (FCE). The FCE Subject
Matter Expert will work in collaboration with the Monitoring
Support Leads, Reviewer Consultants and Field Operations Managers
to support pre-site, onsite and post site reviews in the area of
family and community services. The FCE SME will help to ensure that
findings are aligned to the correct citations and written according
to the OHS guidelines. The position will review feedback from the
OHS regarding OCI’s, AOC, and ANC’s. The position will serve as a
coach/mentor to staff requiring extra support or guidance and help
to plan family services training for contract staff and reviewers,
co-facilitating the presentation of training and working with
Review Teams, Field Operation Managers, and the Office of Head
Start as requested.
Provide knowledge, training, experience, and competency to be
able to effectively support Monitoring Support Leads, Consultants
and Field Operations Managers with gathering and collecting data
and other information to assess grantee program operation and
Provide support in the area of family and community engagement
to monitoring review teams and Field Operations Managers or others
Assist with the analysis of FCE concerns, findings and/or
deficiencies and ensure alignment with appropriate citations.
Assist with the creation of customized narrative.
Assist with the development of family and community services
orientations and other required updates/orientations throughout the
monitoring year for staff and reviewers.
Provide coaching and one on one support to Review Leads,
Consultants as needed.
Assist with identifying family services data trends or gaps
Assist with the development of family services dashboards in
partnership with the DLH IT Team
Work with Report Processing Team on any reports with education
findings and ensure timely submission of the report to the Region
Participate as needed during onsite and virtual reviews as
Assist with any special projects or initiatives assigned by
Director of Training or the OHS
Attend staff meetings and participate on conference calls and
debriefs as required
Help to maintain health tracking system and identify training
needs in the area of family and community engagement.
Works in partnership with the Training Manager to develop and
present FCE training for Review Leads and Consultants.
Engage in special reviews by providing virtual or in person
Provide research on complex health findings, procedures or
Assist with family services analysis when requested
Is able to travel at minimum 40% of the time
Other duties as assigned.
Required Skills The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. While
performing the duties of this job, the employee is regularly
required to communicate orally/speak, hear, read/comprehend, write,
and see. The employee is required to stand and walk. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Understanding of the Parent, Family and Community Engagement
Understanding of family and community supports needed for family
Understanding how community partnership support delivery of
services in Head Start and Early Head Start programs.
Understanding of services needed to strengthen parent-child
relationships and parenting skills
Familiar with the Head Start Act and the Head Start Program
Performance Standards and Regulations
Proficient with spreadsheet, database, and publishing software
(e.g. MS Excel®, Word®, and Adobe® Acrobat® PDF software).
Proficient at file conversion and compilation. Strong written,
verbal, and analytical skills. Familiar with federal grants
Customer Service: Handles customer questions and complaints,
communicates with customers, handles service problems politely and
efficiently, always available for customers, follows procedure to
solve customer problems, understands company products and services,
maintains pleasant and professional image.
Initiative: Tackles problems and takes independent action, seeks
out new responsibilities, acts on opportunities, generates new
ideas, practices self-development.
Communication: Communicates well both verbally and in writing,
creates accurate and punctual reports, delivers presentations,
shares information and ideas with others, has good listening
Teamwork: Meets all team deadlines and responsibilities, listens
to others and values opinions, helps team leader to meet goals,
welcomes newcomers and promotes a team atmosphere.
Adaptability/Flexibility: Adapts to change, is open to new
ideas, takes on new responsibilities, handles pressure, adjusts
plans to meet changing needs.
Computer Skills: Skilled in the use of computers, adapts to new
technology, keeps abreast of changes, learns new programs quickly,
uses computers to improve productivity.
Dependability: Meets commitments, works independently, accepts
accountability, handles change, sets personal standards, stays
focused under pressure, meets attendance/punctuality
Interpersonal Skills: Has good listening skills, builds strong
relationships, is flexible/open-minded, negotiates effectively,
solicits performance feedback, and handles constructive
Productivity: Manages a fair workload, volunteers for additional
work, prioritizes tasks, develops good work procedures, manages
time well, handles information flow.
Problem Solving/Analysis: Break down problems into smaller
components, understands underlying issues, can simplify and process
complex issues, understands the difference between critical details
and unimportant facts.
Required Experience Master’s in related field and 3-5 years
relevant experience in nonprofit or for profit, local/state/federal
government, and/or school system social services at the management
level – or –
Bachelor’s in related field and 6-8 years relevant experience in
nonprofit or for profit, local/state/federal government, and/or
school system in Early Childhood Education management level.
DLH Corporation is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, pregnancy, sexual orientation,
gender identity, national origin, age, protected veteran status, or