Helpdesk Coordinator II

Company: CACI International
Location: Silver Spring
Posted on: October 15, 2020

Job Description:

Job Description

What Youll Get to Do:

CACI is seeking a Helpdesk Coordinator II to join our team in Silver Spring, MD.

More About the Role:

Provides low to moderate level of customer service support for office automation applications, personal computers, and printers.

Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.

Logs and tracks calls using problem management database, and maintains history records and related problem documentation.

Logs and tracks calls using problem management database, and maintains history records and related problem documentation

Accurately documents and reports problems to technical staff for resolution.

Performs departmental administrative duties as assigned, such as generation and tracking of purchase requests, maintenance contracts, staff data, and departmental policies and procedures.

Interfaces with carrier representatives to obtain pricing, service selection, and billing information.

Provides conference calling, fax and E-mail directory support through the use of multiple platforms and applications.

Youll Bring These Qualifications:

High School Diploma

2+ years of Help Desk experience

CompTIA A+ certification (Remote Support or IT Technician)

Microsoft Office Specialist certification (Access, Excel, Powerpoint, Outlook and Word)

Strong knowledge of customer service practices

Experience with call management systems

A NACI clearance is required to begin employment. For this position, CACI has the ability to provide clearance sponsorship for qualified individuals.

Possess strong computer literacy skills with an emphasis on hardware, software and Internet protocols

Willingness & ability to learn quickly

Articulate speech, presentation, and writing skills

Ability to interact w/ others in a calm, professional manner

Ability to adapt to a changing environment (e.g. new standards, processes, hardware, software applications)

Attention to detail

Self-motivated w/ can do attitude

Outstanding organization skills

Ability to lead and multi-task in a dynamic organization

What We Can Offer You:

Weve been named a Best Place to Work by the Washington Post.

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

We offer competitive benefits and learning and development opportunities.

We are mission-oriented and ever vigilant in aligning our solutions with the nations highest priorities.

For over 55 years, the principles of CACIs unique, character-based culture have been the driving force behind our success.

Job Location

US-Silver Spring-MD-MARYLAND SUBURBAN

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

Keywords: CACI International, Silver Spring , Helpdesk Coordinator II, Other , Silver Spring, Maryland