Monitoring Support Lead
Company: DLH CORPORATION
Location: Silver Spring
Posted on: February 14, 2021
DLH Corporation serves federal government clients throughout the
United States and abroad delivering technology enabled solutions in
key health and human services programs. The Company's core
competencies include secure data analytics and statistics, clinical
trials and laboratory services, a full suite of public health
research offerings, performance evaluation, system modernization,
operational logistics and readiness, and strategic digital
communications. DLH has over 2,000 employees serving numerous
government agencies. DLH's portfolio consists of Defense & Veteran
Health Solutions, Human Services Solutions and Public Health & Life
Sciences. Under the supervision of the Manager, Field Operations,
this position is responsible for collecting data, analyzing data
and using the information to produce a monitoring report that is
clear, concise and supports performance summaries and/or findings.
The position is responsible for facilitating discussions with Head
Start grantees, leading review teams and producing high quality
reports in accordance with the Monitoring Review guidelines. The
Monitoring Support Lead serves as a generalist with knowledge
across Early Head Start/Head Start content areas.The Monitoring
Support Lead ensures timely and accurate reports are submitted for
delivery to the Office of Head Start (OHS).
- Provides knowledge and experience as it pertains to the current
monitoring process and alignment with the--Head Start Program
Performance Standards(HSPPS) to ensure that accurate field data are
collected in supporting monitoring review activities.
- Creates an individual professional development plan that aligns
with the current skills required for the current monitoring process
and monitoring review activities.
- Participates in competency-based professional development to
enhance knowledge and skills related to job functions and
- Participates in internal and external training of the--Head
Start Program Performance Standards(HSPPS) and other regulations to
support knowledge required for the current monitoring process and
- Maintains knowledge and familiarity with state early care and
education (ECE) policy, such as, state licensing, quality rating
systems, early learning standards, and workforce development (i.e.,
state professional development registries).
- Remains abreast of state and national initiatives regarding
federally funded ECE programs, i.e. Head Start, Early Head Start
and childcare partners.
- Researches other data sources used by federal programs to
inform future goals and direction for the OHS monitoring system and
- Participates in work group and related projects that support
the future goals and direction for the OHS monitoring system and
tools. Performance Management
- Conducts planning call to verify data with grantee, collects
and analyzes pre-review documentation, and creates deployment plan
of the current monitoring process in collaboration with the Field
- Facilitates and is accountable for the on-site and off-site
review and analysis and post-site phases of the current monitoring
review process, according to the Office of Head Start (OHS) Aligned
Monitoring System 2.0 (AMS) and DLH monitoring contract
deliverables, policies and procedures.
- Communicates and debriefs with grantees as necessary to support
the aligned monitoring system focus areas.
- Identifies and analyzes review trends and submits
recommendations to the Field Operations Manager.
- Participates in cross-training activities aligned with AMS 2.0
Focus Areas and OHS monitoring priorities.
- Assists Field Operations with supporting Reviewer Consultants
as virtual review team leader, and shadow reviewer to observe
monitoring performance and provide feedback.
- Utilizes training, technical materials, and processes designed
to standardize and implement the current monitoring review process
and focus areas.
- Submits bi-weekly metrics to be determined by the Field
- Performs other duties as assigned. Grantee Monitoring & Support
- Conducts assigned on-site and off-site monitoring reviews as
required to support AMS 2.0 reviews in accordance within OHS
- Provides analysis of grantee program operations to ensure a
balance of performance, progress and compliance.
- Assists with the development of methods, procedures and reports
to measure quality and compliance from monitoring review
- Develops clearly written and in depth narratives describing the
concerns and issues as prescribed by the current monitoring process
and review activities.
- Utilizes the tools and processes required, as well as analysis,
to report on the evidence and data collected from the current
- Assists in responding to grantee inquiries requested by the
Office of the Inspector General (OIG) and OHS regarding the review
of compliance data and retrieval of information related to
monitoring review activities.
- Provides consistency in level of analysis regarding compliance
issues as a result of on-site reviews, evidence and data
collection, and reporting.
- Keeps current of any changes affecting federal rules,
regulations and guidelines regarding the Head Start/Early Head
- Researches and analyzes State and federal regulations that are
aligned with the HSPPS and AMS 2.0 monitoring priorities. Required
Skills Physical Requirements The physical demands described here
are representative of those that must be met by an employee to
successfully perform the essential functions of this job. While
performing the duties of this job, the employee is regularly
required to communicate orally/speak, hear, read/comprehend, write,
and see. The employee is required to stand and walk. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
- Experience working with children and families from low-income,
underserved communities/Early Head Start/Head Start programs.
- Available and accessible to multiple reviewer consultant across
U.S. time zones.
- Ability to travel 40% of the time.
- Ability to work effectively in a virtual environment.
- Ability to problem solving and analyze information.
- Ability to recognizes problems and responds,
- Ability to gather information and sort through complex
- Ability to exercise good judgement.
- Critical thinking skills and ability required.
- Ability to write clear, concise reports.
- Ability to organize work flow, set priorities and goals, and
make adjustments as needed.
- Demonstrates self-motivation, seeks new skills and knowledge
and greater job responsibilities. Company Core Competencies
- Customer Service: Handles customer questions and complaints,
communicates with customers, handles service problems politely and
efficiently, is always available for customers, follows procedure
to solve customer problems, understands company products and
services, maintains pleasant and professional image.
- Initiative: Tackles problems and takes independent action,
seeks out new responsibilities, acts on opportunities, generates
new ideas, practices self-development.
- Communication: Communicates well both verbally and in writing,
creates accurate and punctual reports, delivers presentations,
shares information and ideas with others, has good listening
- Teamwork: Meets all team deadlines and responsibilities,
listens to others and values opinions, helps team leader to meet
goals, welcomes newcomers, promotes a team atmosphere. Role Based
- Adaptability/Flexibility: Adapts to change, is open to new
ideas, takes on new responsibilities, handles pressure, and adjusts
plans to meet changing needs.
- Computer Skills: Skilled in using computers, adapts to new
technology, keeps abreast of changes, learns new programs quickly,
uses computers to improve productivity.
- Dependability: Meets commitments, works independently, accepts
accountability, handles change, sets personal standards, stays
focused under pressure, and meets attendance/punctuality
- Interpersonal Skills: Has good listening skills, builds strong
relationships, is flexible/open-minded, negotiates effectively,
solicits performance feedback, handles constructive criticism.
- Productivity: Manages a fair workload, volunteers for
additional work, prioritizes tasks, develops good work procedures,
manages time well, and handles information flow.
- Problem Solving/Analysis: Breaks down problems into smaller
components, understands underlying issues, simplifies and processes
complex issues, understands the difference between critical details
and unimportant facts. Required Experience
- Bachelors' degree and minimum of 6 years' experience or
equivalent of education and experience in human services, early
childhood, business management or related field. Minimum of 3
years' management related experience in Head Start/Early Head Start
programs at local and/or state level. DLH Corporation is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, pregnancy, sexual orientation, gender identity,
national origin, age, protected veteran status, or disability
Keywords: DLH CORPORATION, Silver Spring , Monitoring Support Lead, Other , Silver Spring, Maryland
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