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Operations Lead

Company: Greenhouse Software, Inc.
Location: Hyattsville
Posted on: April 3, 2021

Job Description:

Our Warehouse Operations Leads are the backbone of the operation - not only do they get gifts out the door, but they're up-close and hands-on with each and every team member. Working with the Warehouse Manager, you'll #SendHappy every day, ensuring on-time preparation so every step of the delivery process goes smoothly. You'll gain hands-on experience working directly with every team in our family - from marketing and design to product or delivery, the operations team connects it all. Responsibilities

  • Ensure full compliance with company SOPs & policies in the Hyattsville HUB
  • Ensure 0 forced upgrades or spoilage caused by FC inventory management error
  • Maintain a fulfillment error rate of less than 0.1% as reported in the Tagged Order Report
  • Maintain a damaged product rate of less than 0.5% as reported in the Tagged Order Report
  • Ensure a 0% late fulfillment rate for each window
  • Maintain a safe, healthy and efficient work environment by following, and enforcing standards and procedures
  • Maintain processes for receiving product, inventory management, production, and order fulfillment
  • Assist the Warehouse Manager in supervising employee schedules, work-loads and productivity; ensure all receiving, processing and fulfillment needs are met while maintaining efficiency and accuracy goals
  • Control and maintain an accurate and up to date inventory management system - implement inventory audits as needed
  • Partner with Warehouse Manager to lead process improvement initiatives to further delight customers; in this, collaborating across teams is highly encouraged
  • Update and review KPIs with guidance from Warehouse Manager, motivating the team around opportunities for improvement
  • Meet weekly with Operations Leadership to discuss your team's performance, challenges your team faces, and progress on OKRs that you own
  • Have open weekly availability to ensure managerial coverage between you and the Warehouse Manager
  • Step in to assist with processing or fulfillment as needed to guarantee completion of timeline We value diversity at UrbanStems. We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)? --*
    --

Keywords: Greenhouse Software, Inc., Silver Spring , Operations Lead, Other , Hyattsville, Maryland

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